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Videotron Customer Centre

Discover the benefits of the Customer Centre

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Log in to the Customer Centre and manage your services the way you want.

Discover your Customer centre. Your Customer centre is easy to use. Its interface permits you to manage your services in just a few clicks!

  • A home page that reflects your choice of services
  • Intuitive menus that let you access your services faster
  • Subscribe to online invoice
  • An easy-to-read, easy-to-understand online invoice
  • Choose a package and change your channels for your Television service
  • Program the recording of your favourite TV shows from anywhere
  • Consult your Internet usage
  • Manage your email address
  • Access to your WebMail account
  • Check your Mobile record of use
  • Send free text messages to any Videotron mobile subscriber.

Your Internet usage

Videotron offers you tools to better manage your Internet usage. It's easy to remain up to date!

  • Quickly keep track of your Internet usage
  • Obtain details on your Internet package
  • Remain informed through messages that will notify you, forewarn you or alert you on your usage.
  • Receive an email and/or SMS notification when you near your data transfer limit.

Find out more about your Internet usage

Find out more about your Internet usage

Log in to our Customer Centre with your personal username and password. Once these have been authenticated, visit the Internet Usage section. www.videotron.com/myinternetusage.

You are not yet registered to the Customer Centre? Register now!

Your Online Invoice

Simplify your life! View your invoice online rather than having it mailed to you.

  • Easy sign-up to online billing
  • New summary of your account balance
  • The option to view or download invoices from the past 18 months
  • Quick access to customer service, explanations and clarifications regarding your invoice

Log in to our Customer Centre with your personal username and password. Once these have been authenticated, visit "view your bill" and sign up for online invoicing.

You are not yet registered to the Customer Centre? Register now!

Your WebMail

WebMail is a practical way to check your email from any PC that is connected to the Internet.

  • Easier log-in
  • Fast-acting spam and antivirus filters

To access:

Log in to your WebMail account with your Videotron email address and password. You don't need your VLxxxxx anymore.

  • Manage your WebMail account online via your Customer centre email service.

You are not yet registered to the Customer Centre? Register now!

Change Your Channels

Using the Customer Centre, you can easily change your channels or switch to another TV package as many times as you like.

  • View or change your current television services
  • See your TV bill
  • The changes will be made immediately.

You are not yet registered to the Customer Centre? Register now!

illico.tv

Watch TV on the Web with Videotron's new WebTV. Get access to even more programs, movies, events, TV series and music on illico.tv!

You are not yet registered to the Customer Centre? Register now!

Program your Personal Video Recoder remotely

Via illico.tv, you can access your PVR's 'record' and 'save' functions. The programs you record will be waiting for you when you get home.

You are not yet registered to the Customer Centre? Register now!

Check your Mobile record of use

The Mobile section of the Customer Center lets you view your mobile usage in near-real time, so you can better manage your usage.

Your record of use is available online for the current period and the two previous months.

  • Airtime use
  • Internet on your mobile use
  • Email & Messaging use
  • Detailed summary of your purchases of downloaded content
  • Detailed summary of your illico mobile service use

You are not yet registered to the Customer Centre? Register now!

* Certain conditions apply