Residential Line

Residential Line

CHOOSE VIDEOTRON’S HOME PHONE SERVICE.

No need to look any further. With us, you’ll benefit from the best quality-price ratio on the market1.

In addition, switching to Videotron is simple. We take care of everything, for you. You keep your number, your devices, and your habits.

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Starting at

$ 24 . 95 /month*
(Price when combined with at least 1 other service)

Price when combined with at least 1 other service

$ 24 . 95 /month*
(Videotron saving: $5 /month)

Price if not combined


$ 29 . 95 /month*
Overview
Say goodbye to long-distance charges!

All long-distance calls within Canada are free and unlimited.

Included Services:
  • 9-1-1 emergency services
  • Basic directory listing
  • Call Blocking (*67)
  • Relay service for the hearing-impaired (7-1-1)
  • Pinskip option
Unbeatable Technical Support

Dial 611 to reach the technical support team 24/7.

Pricing details
Prices

Telephony + at least 1 other service
(Videotron saving: $5 /month)

$24.95 /month*

Telephony only

$29.95 /month*

Services are the following products: Television, Internet (residential or mobile), Residential Telephony and Mobile Telephony.

Installation fees

You will be charged a one-time fee of $59.95 upon installation.

This fee includes the installation of TV, Internet and telephone services if these services are installed on the same day, with a maximum of five outlets per visit. Installation of additional outlets not included.

Installation fees only apply if a technician visits your home. You will not be charged again if you modify your services or add a new feature such as Voicemail.

Support

Frequently Asked Questions :

Can I keep my existing phone number?

Yes. Your phone number can be transferred to the Videotron network regardless of the phone company you are dealing with now. However, the phone number must be under your name and it must be transferred to the same local calling area. For instance, a phone number in the 514 area code cannot be transferred to the 450 area code.

Is the service compatible with my home security system, which is connected to a remote monitoring station?

Videotron's telephone service is compatible with all commercially available alarm systems. This is one of the checks the technician does before installing the equipment.

The following suppliers have officially recognized Videotron's technology:

  • ADT CANADA
  • Chubb
  • Protectron

I don't hear a dial tone when I pick up the receiver.

If your cable television and/or cable Internet are not working, in addition to your telephone, please contact our technical support at 1-877-380-2611 (with another phone or find how to contact-us).

If your cable television and/or cable Internet are working properly, then it should be relatively easy to identify the problem by following these instructions.

* Certain conditions apply.
  1. **

    Price and conditions

    $5 Multi-Telephony discount
    The $5 monthly discount applies to Videotron Home phone subscription. The actual monthly rate of $24.95 will apply as long as customer maintains a subscription to Home Phone and at least one (1) of the following services: TV, Internet or Mobile Phone service. Municipal tax of $0.46 for 911 emergency service and other taxes not included. Available where technology exists. Free cable modem rental. Offer and rates are subject to change without prior notice. The actual monthly rate of $29.95 will apply to customers who are suscribed to Videotron Home Phone only. Taxes not included. Certain conditions apply.

    All long-distance calls within Canada are free and unlimited for new Videotron Residential Home Phone customers.

    An installation fee of $59.95 applies. This fee includes the installation of TV, Internet and telephone services if installed on the same day, for a maximum of five (5) outlets per visit. Installation of additional outlets extra. [1] The best quality-price ratio when compared to other traditional phone lines offered within the same territory as Videotron.

  2. [1]

    The best quality-price ratio: when compared to other traditional telephone lines offered on Videotron's territory.