Residential Line Plus

Residential Line Plus

FIND ALL THE FEATURES YOU WANT AT THE BEST PRICE

Enjoy all advantages of the Home Phone Line, along with the most popular features like Call Display for phone or TV, and Voicemail to Email.

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Price when combined with at least 1 other service

$ 36 . 95 /month*
(Videotron saving: $5 /month)

Price if not combined


$ 41 . 95 /month*
Overview
Say goodbye to long-distance charges!

All long-distance calls within Canada are free and unlimited.

Everything you need!

Enjoy all the services of the residential telephone line and the most popular features.

Included features:

  • Call Display
  • TV Caller ID1
  • Call Waiting
  • Visual Call Waiting
  • Voicemail
  • Voicemail Plus
  • Call Forwarding
  • Three-Way Calling
  • Voicemails by email2
Included Services:
  • 9-1-1 emergency service
  • Basic directory listing
  • Caller ID Block  (*67)
  • Relay service for the hearing-impaired 7-1-1
  • Pinskip option
Unbeatable Technical Support

Dial 611 to reach the technical support team at any time.

Manage your options online

You can manage many of the options included in your Residential Line Plus service online via our Customer Centre:

  • Call Forwarding: You can activate or disable Call Forwarding and enter the phone number you want your calls forwarded to.
  • Voicemail: You can choose the number of rings before calls go to voicemail.
  • Call Waiting: You can activate or disable the special ringtone for long-distance calls.
Pricing details
Prices

Telephony + at least 1 other service
(Videotron saving: $5 /month)

$36.95 /month*

Telephony only

$41.95 /month*

Services are the following products: Television, Internet (residential or mobile), Residential Telephony and Mobile Telephony.

Installation fees

You will be charged a one-time fee of $59.95 upon installation.

This fee includes the installation of TV, Internet and telephone services if these services are installed on the same day, with a maximum of five outlets per visit. Installation of additional outlets not included.

Installation fees only apply if a technician visits your home. You will not be charged again if you modify your services or add a new feature such as Voicemail.

Support

Frequently Asked Questions :

Can I keep my existing phone number?

Yes. Your phone number can be transferred to the Videotron network regardless of the phone company you are dealing with now. However, the phone number must be under your name and it must be transferred to the same local calling area. For instance, a phone number in the 514 area code cannot be transferred to the 450 area code.

Is the service compatible with my home security system, which is connected to a remote monitoring station?

Videotron's telephone service is compatible with all commercially available alarm systems. This is one of the checks the technician does before installing the equipment.

The following suppliers have officially recognized Videotron's technology:

  • ADT CANADA
  • Chubb
  • Protectron

I don't hear a dial tone when I pick up the receiver.

If your cable television and/or cable Internet are not working, in addition to your telephone, please contact our technical support at 1-877-380-2611 (with another phone or find how to contact-us).

If your cable television and/or cable Internet are working properly, then it should be relatively easy to identify the problem by following these instructions.

* Certain conditions apply.
  1. **

    Price and conditions

    $5 Multi-Telephony discount
    The $5 monthly discount applies to Videotron Home phone subscription. The actual monthly rate of $36.95 will apply as long as customer maintains a subscription to Home Phone and at least one (1) of the following services: TV, Internet or Mobile Phone service. Municipal tax of $0.46 for 911 emergency service and other taxes not included. Available where technology exists. Free cable modem rental. Offer and rates are subject to change without prior notice. The actual monthly rate of $41.95 will apply to customers who are suscribed to Videotron Home Phone only. Taxes not included. Certain conditions apply.

    All long-distance calls within Canada are free and unlimited for new Videotron Residential Home Phone customers.

    An installation fee of $59.95 applies. This fee includes the installation of TV, Internet and telephone services if installed on the same day, for a maximum of five (5) outlets per visit. Installation of additional outlets extra.

  2. [1]

    Your subscription must include residential telephone service, the Caller ID feature and illico Digital TV service; a compatible digital terminal is required. Option not available with the Softphone. The display on your television may differ from that on your telephone.

  3. [2]

    To use this service, a subscription to Videotron's Voicemail feature and residential Internet service is required.