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Customer Service
For general questions related to: your invoice, your move, your appointment(s).
Telephone
1-877-512-0911
If you're calling from your Videotron mobile phone, just dial 611
- Monday to Friday: 7:30 a.m. to 10 p.m.
- Saturday and Sunday: 8 a.m. to 8 p.m.
24-hour Automated Service: 1-866-380-2967
Services for the hearing impaired (TTY)Chat
- Monday to Friday: 7:30 a.m. to 10 p.m.
- Saturday and Sunday: 8 a.m. to 8 p.m.
Technical Support
For technical problems related to: The installation of your equipment, configuration, Technical problems
Telephone
1-877-380-2611
If you're calling from your Videotron mobile phone, just dial 611
- Available 24/7
Videotron will contact you within 24 hours of your submitted email inquiry.
Write to a Videotron representative.Filing a complaint
Find a point-of-sale
Find a Videotron point-of-sale near you.
Find a point-of-saleHouse call
A personalized meeting in the comfort of your own home!
Door-to-door representatives