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Customer Service

For general questions related to: your invoice, your move, your appointment(s).

Telephone

1-877-512-0911

If you're calling from your Videotron mobile phone, just dial 611

  • Monday to Friday: 7:30 a.m. to 10 p.m.
  • Saturday and Sunday: 8 a.m. to 8 p.m.

24-hour Automated Service: 1-866-380-2967

Services for the hearing impaired (TTY)

Chat

  • Monday to Friday: 7:30 a.m. to 10 p.m.
  • Saturday and Sunday: 8 a.m. to 8 p.m.
Chat live with a Videotron representative.

Technical Support

For technical problems related to: The installation of your equipment, configuration, Technical problems

Telephone

1-877-380-2611

If you're calling from your Videotron mobile phone, just dial 611

  • Available 24/7
Services for the hearing impaired (TTY)

E-mail

Videotron will contact you within 24 hours of your submitted email inquiry.

Write to a Videotron representative.
Filing a complaint

Find a point-of-sale

Find a Videotron point-of-sale near you.

Find a point-of-sale

House call

A personalized meeting in the comfort of your own home!

Door-to-door representatives

Twitter

Our representatives are also available to answer your questions on Twitter:

@Videotron24_7