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Installing Videotron
Security Services

Before installing Videotron’s Security Service, please read the following:

  • Ensure your computer meets the minimum system requirements:
  • Uninstall all existing security software on your computer. Having multiple security solutions on your computer does not increase the level of protection you receive. In fact, having multiple security programs can have a negative impact on your computer’s performance. Refer to the software manufacturer’s documentation for uninstallation instructions.
  • Note that Videotron Security Services are composed of two applications—Videotron Service Agent and Videotron Security Services—both of which must be installed and functional to protect your computer. Videotron Service Agent will guide you through the installation process for Videotron Security Services.

Before installing Videotron’s Security Service, please read the following:

  • If Videotron’s Security Service is already installed on your computer, please follow the installation process installation process listed here.

Steps to follow

1. Download Videotron Security Agent by clicking “Download” at the bottom of this page.

2. Click “Save.” Once the download is complete, Click “Run.” Please note that the steps for running the installer may vary between browsers.

3. Select the desired language and click “OK.”

4. Click “Next.”

5. Review the License Agreement. Check the box next to “I accept the terms of the license agreement.” and click “Next.”

6. Click “Install.”

7. A progress bar will be displayed during the installation.

8. Click “Finish” once complete.

9. Videotron Security Agent will launch and prompt you to enter your Videotron account number. Enter your Videotron account number and click “Submit.”

a. Your Videotron account number can be located on your invoice.

10. Videotron Security Agent will start downloading the Videotron Security Services application. A progress bar will be displayed during the download. It may take several minutes for the download to complete. We recommend that you not cancel or interrupt the download.

11. To begin installation, click “Install” once the download is complete.

12. Progress bars will be displayed to track the installation. Installation may take several minutes, depending on your computer.

13. To launch Videotron Security Services, click “Get Started” once the installation is complete. Please note that it may take a few minutes to display the application the first time it runs.

14. Videotron Security Services can be accessed by clicking the lock icon on the Windows desktop.

Note: If you can’t find the Videotron Security Services installation window, you may have minimized it during the installation process, or opened other applications during installation. You can make the Videotron Security Services window reappear by clicking the lock icon in the Windows taskbar along the bottom of the screen.