Inside the box
- LTE Mobile Internet Key
- Quick Start guide
- LTE SIM card
When your computer is up and running, insert the Mobile Internet Key into a USB port. Your operating system should detect and recognize the key automatically. Once the Installation Wizard starts, simply follow the instructions. When installation is complete, an icon for the Connection Manager will appear on your desktop.
If the Autostart program does not launch, find the AutoRun.exe file in the Mobile Internet directory (look for the Mobile Internet reader in the My Computer folder and click on it). Then double-click "AutoRun.exe" to launch the program.
With Videotron's extensive network, you get coverage across the province. And thanks to our gradual deployment, new areas will be added every month. To learn more or for updated coverage details, visit our website.
Videotron’s mobile Internet service operates automatically on Videotron’s network, as well as on its partner network in Québec and the Greater Ottawa region. If you wish to access this service beyond the actual network, contact Customer Service for activation.
You can monitor your monthly usage by visiting the Customer Centre on the Videotron website.
Verify that you're within your Videotron coverage zone and check your signal reception. Numerous factors may be affecting your Internet signal.
I get the following error message when I try to launch the Connection Manager: "No equipment found". What should I do?
Check that your Mobile Internet Key is properly inserted in the USB port. Take the key out and re-insert it, or try using another USB port, if possible.
I can't seem to establish a connection with the Mobile Internet Connection Manager. What should I do now?
It is possible that service is not available where you're located. Check your Mobile Internet coverage zone.
If you are not in your coverage zone, you must have an activated service in order to use the key in roaming mode.
It is also possible that the network is currently unavailable for technical reasons. Please try again later.
To know if your computer is compatible with our Mobile Internet service, refer to the list of minimum requirements.
The Mobile Internet Key can be used for numerous compatible computers. Total usage will be deducted from your monthly plan.
The Micro SD card is an optional accessory not included with your kit. It can be purchased at Videotron. Videotron's Mobile Internet Key supports Micro SD cards of up to 32GB in size.
Download the latest update for the Mobile Internet Connection Manager:
How do I install the Connection Manager for the Huawei E372 and E1831 Mobile Internet Keys using Windows 8?
The automatic installation of the Connection Manager, which comes with the Huawei E372 and E1831 Mobile Internet Keys, requires a few extra steps when using a Windows 8 computer.
1) How to enable the automatic installation:
2) Change the thumbnail display mode to standard display mode:
3) Plug the Huawei E372 and E1831 Mobile Internet Keys into one of your computer's USB ports.
4) Follow the installation instructions.
Please note that manual installation of the Connection Manager follows the same procedure for Windows 8.
1) Plug the Mobile Internet Key into your computer's USB port.
2) Open Windows Explorer.
3) Launch the installation of the Connection Manager by clicking on the media associated with the key.
This limited-time offer is for residential customers subscribing to Videotron's mobile service and is limited to the indicated rate. Available where Videotron mobile service is offered. Available where technology exists. Offers, services and rates are subject to change without prior notice. Cannot be combined with any other offer. Available while supplies last. The indicated speed of 150 Mbps refers to maximum theoretical download speed. Actual speed may vary based on handset, landscape and environmental conditions, network congestion and other factors. Consult the coverage map for information on LTE zones. Photo of product provided for illustrative purposes only. In the event the customer received a discount on their device, a termination fee will apply if the contract is terminated prior to the date stipulated on said contract (24 months). All trademarks are the property of their respective owners.
Huawei is a trademark of Huawei Technologies Co., Ltd. All other trademarks mentioned are the property of their respective owners.
Taxes and conditions
Applicable taxes not included.
Offers, services and rates are subject to change without prior notice.