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Coverage and roaming

Travel the world with total peace of mind

Videotron gives you mobile network coverage in more than 200 countries! Now you can bring your phone with you when you travel! Cross borders with peace of mind and benefit from extremely affordable roaming rates without having to subscribe to a plan.

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Use your phone in the US

For only $0.30/minute2

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Travel the world with total peace of mind

Call from anywhere in the United States for only $0.30/minute2 or from anywhere in Europe for $1/minute3. Stay in touch with loved ones when you travel abroad thanks to our extremely affordable roaming rates.

Videotron's highly advanced network stays with you wherever you travel to in Quebec and the rest of Canada.

Chat in the United States2 and abroad4 thanks to our roaming partners and our technology, which is compatible with more than two thirds of the world's mobile service providers.

Benefit from low rates when you travel abroad with your mobile phone. When you travel outside of Videotron's extended network, roaming charges will apply. No matter where you travel in North America, you'll benefit from per-minute rates.

When travelling outside of Canada, you'll benefit from affordable calling rates without having to subscribe to a monthly roaming plan. Calls made while roaming are not deducted from your airtime plan5.

Mobile Coverage Québec5

Québec at your fingertips!

The Videotron mobile network, along with that of its trusted partner, now provides you with greater coverage within Québec. So make the most of your mobile services as you travel through the Belle Province.

Furthermore, as we continue to expand the Videotron network, new Videotron territories will be added to the coverage map below. At this point, you will be able to benefit, in even more parts of the province, from the network which reflects the HSPA+ (High Speed Packet Access Plus) standard.

Note: illico mobile service is only available on the Videotron network.

Map of Quebec coverage

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About tablet usage while roaming:

When you travel outside the Videotron network, roaming charges apply.
Any use of your tablet's online features while roaming (including outside Videotron's territory in Quebec) will be billed $1/MB. Use of data while roaming will be billed in addition to your add-on.

Note: Videotron's tablet data and messaging services work automatically on the Videotron network. If you wish to use these services outside the network, you must contact Customer Service to activate them.

Help numbers

To find out more about roaming services:

  • Call 611 toll-free from your Videotron mobile phone.
  • Call 1-88-VIDEOTRON toll-free.

You also have access to 911 for emergencies and 411 for local directory assistance. For 411 calls, roaming charges apply. Long-distance charges may apply.

Questions/Answers

Is a by-the-minute call charged at the same rate on both networks?

Yes. The rate for calls on the Videotron network and on its partner network is exactly the same.

What services are offered on the Videotron network, but not on the partner network?

illico mobile :

illico mobile is only offered on the Videotron network.

Why is illico mobile only available on the Videotron network?

This service requires extremely rapid data-transmission speeds, and we wish to ensure that quality is maintained. At the moment, only the Videotron network enables us to guarantee this level of quality.

How do I know if I'm on the Videotron network or on the partner network?

A note appearing on the screen of your mobile phone will indicate what network you're on, displaying "Videotron" for the Videotron network or "Partner" for Videotron's partner network.

Consult the maps of the Videotron and partner networks on our web site too (see below).

Canada logo Cover

Mobile Coverage Canada6

Extensive coverage for a big country

Videotron and its roaming partner offer high-grade, affordable service that covers nearly 95% of the country, in both urban centres and regions.

Thanks to our roaming plans, you can enjoy extensive coverage as you travel the country, and save big along the way!

Coverage in Canada by province

Download the map

Acrobat Reader TM is required to display regional maps.
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Download the map

Acrobat Reader TM is required to display regional maps.
Download Acrobat Reader TM

Download the map

Acrobat Reader TM is required to display regional maps.
Download Acrobat Reader TM

Download the map

Acrobat Reader TM is required to display regional maps.
Download Acrobat Reader TM

Download the map

Acrobat Reader TM is required to display regional maps.
Download Acrobat Reader TM

Download the map

Acrobat Reader TM is required to display regional maps.
Download Acrobat Reader TM

Your mobile services will keep on working

When you're travelling in the rest of Canada, you'll have access to most of your services. Visit the Support section on our Website's mobile coverage and roaming page for more information.

About tablet usage while roaming:

When you travel outside the Videotron network, roaming charges apply.
Any use of your tablet's online features while roaming will be billed $1/MB.

Use of data while roaming will be billed in addition to your add-on.

Note: Videotron's tablet data and messaging services work automatically on the Videotron network. If you wish to use these services outside the network, you must contact Customer Service to activate them.

Help numbers

To find out more about roaming services:

  • Call 611 toll-free from your Videotron mobile phone.
  • Call 1-88-VIDEOTRON toll-free.

You also have access to 911 for emergencies and 411 for local directory assistance. For 411 calls, roaming charges apply. Long-distance charges may apply.

Need answers? Don't hesitate to contact Customer Service.

Questions/Answers

How do I know if I'm on Videotron's extended network or if I'm roaming in Canada?

On the screen of your mobile phone, you'll see "Rogers" when you're roaming in Canada, and "Videotron" or "Partner" when you're on Videotron's extended network.

Can I make roaming calls if I don't sign up for a roaming plan?

Yes. You can make roaming calls without signing up for a monthly plan. However, by opting for a roaming plan, you will enjoy a preferential by-the-minute rate.

Are roaming calls deducted from my airtime plan if I haven't signed up for a roaming plan?

No. They're calculated separately from your plan.

Are my add-ons for Email and messaging, Internet on your mobile and BlackBerry services used when I'm travelling in Canada?

Internet on your mobile and BlackBerry services:

No. Your add-ons are not deducted when you're travelling within Canada. There are pay-per-use service fees.

Email and messaging:

Yes. Your add-ons are used. In addition, roaming charges apply to sent and received photo and video messages and emails.

Can I share my roaming plan minutes with a member of my Share plan?

No. Your minutes cannot be shared.

How do I know if I've used all the minutes in my Canada roaming plan?

Simply visit the "Check your record of use" of the Customer Centre .

Mobile Coverage United States

Calls made in the US are only $0.30/minute2!

Travel to the US and make calls to anywhere in North America7 for only $0.30/minute2! No need to worry when you’re on American soil—your phone will automatically connect to one of our partner networks.

Check the coverage of our United States roaming partners:

Usage fees

Don't even sign up for a roaming plan: You'll get our best rates automatically. It's simple and really affordable!

Price per minute while roaming in the United States: $0.30/minute2
Price per MB of usage on Internet on your mobile while roaming in United States: $0.40/MB8
Text message (US roaming): $0.15/message

Pay-per-use services and useful numbers

Your wireless services will keep on working

When you're in the United States, you'll have access to most of your services. Visit the Support section on our Website's mobile coverage and roaming page for more information.
 

About tablet usage while roaming:

When you travel outside the Videotron network, roaming charges will apply.
Any use of your tablet's online features while roaming will be billed at $0.40/MB8. Use of data while roaming will be billed in addition to your add-on.

Note: Videotron's tablet data and messaging services work automatically on the Videotron network. If you wish to use these services outside the network, you must contact Customer Service to activate them.

Help numbers

To find out more about roaming services:

  • Call 611 toll-free from your Videotron mobile phone.
  • Call 1-88-VIDEOTRON toll-free from the United-States.

You also have access to 911.

Need answers? Don't hesitate to contact Customer Service.

Questions/Answers

How do I know if I'm roaming in the US?

On the screen of your mobile phone, you'll see the name of our roaming partner.

The world is your oyster!

Our technology is compatible with two out of three wireless telephony operators around the world!

With our service, you can travel the world and connect to our network in over 200 countries.

Compatibility of your handset and usage fees abroad

First, make sure that the international roaming function is properly activated in your account (this function is blocked by default). To do this, you must contact Videotron's Customer Service. Then make sure your phone is compatible with the GSM frequencies of your destination.

Note that some SIM card models are not designed to be used while roaming in certain countries. Please check that your card does by taking it out of your phone and checking the serial number. If the number ends in 22.03 or 22.04, your card does not support international roaming. If this is the case, please contact Customer Service or visit us in-store so that we may exchange your SIM card at no extra cost.

To know the frequencies of your device and the roaming charges of different countries, choose from the dropdown menus below: For cruise ships and satellite networks, select "Offshore" as your destination.

Check compatibility of a device and usage fees
Check availability

Before you leave

Before you leave, you should make sure that your mobile phone is compatible with the network in your destination country, that you know the calling rates in effect and that the roaming function is properly activated in your account so that you can use your mobile phone when travelling abroad. To confirm, please contact Videotron's Customer Service.

Note: Certain countries apply legislation limiting and even prohibiting the use of certain phones. We therefore recommend that you check that the phone you have is not subject to a legal ban in the country you are visiting.

Summary:

  • Before you leave, you must contact Videotron's Customer Service at 611 to check your access to the roaming function, and the compatibility of your device. Also make sure that your SIM card works in the countries that Videotron has roaming agreements with.
  • Once you arrive at your destination, turn on your phone. It will automatically connect to a partner network within five minutes. If it doesn't connect automatically, check the guide on how to connect it manually.
  • To make a local call, you don't have to enter the country code, e.g. for + 254 (0)72 555 888, just enter 072555888.
  • To make a call to Canada, add the "+" sign and a 1 before the area code, e.g. +15145551212
  • To send text or multimedia messages, add the "+" sign and the country code.
  • To learn more about international roaming, see our international roaming user guide and support section.
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Why choose Videotron's Mobility service

Highly developed network

The Videotron 4G network is one of the most reliable, highly performing and evolving networks in Québec.

Devices at the cutting edge of technology

Stay ahead of the game with the latest mobile services and a wide range of high-performance devices.

Talk freely when you’re a customer

Enjoy unlimited local and long-distance calls between all Videotron telephony customers—without using any minutes of your mobile plan.

Already a customer?

Log in to the Customer Centre and manage your Mobile service the way you want:

* Certain conditions apply
  1. [1]

    * Rates are shown in KB; however, usage is billed by KB block, and a minimum volume is billed. Increment download and upload data are also processed separately. If, for example, you are an operator whose minimum billing volume is 100 KB, and increment data is 25 KB, and you download 88 KB and upload 116 KB (for a total of 204 KB), your total use will be 225 KB, specifically, 100 KB upload and 125 KB download.

    ** Represents the maximum speed of the operator's network, based on the information we have and the type of frequencies the operator uses. The speed is not guaranteed. Factors such as geographical situation, signal strength and your device can influence the network's speed and availability.

    *** Rate by outgoing SMS; incoming SMSs are free.

    **** (Incoming messages free) + data transmission charges applicable to sent and received messages

  2. [2]

    Price and conditions
    The United States roaming rate includes calls made to Canada and the US. To learn about our rates, and, more specifically, our international long-distance rates, visit the "Pay-per-use" section.

  3. [3] Price and conditions
    Certain countries or regions are subject to different or special pricing.

    Check the roaming rates that apply to the country you are visiting in the "International Travel" section.

    For a complete list of rates, including rates for international long-distance calls, see our "Pay-Per-Use Services" section.

  4. [4]

    Price and conditions
    The international roaming feature must be active on your account. Coverage may vary when roaming abroad. Device used, SIM card and customer's profile may limit access to our international partners' networks.

  5. [5]

    Price and conditions
    Roaming plans can be bundled. Airtime used during roaming calls will not be deducted from your monthly plan.

    Airtime is not deducted from your monthly plan when you make calls while roaming. The idea of "long-distance" does not exist when you are roaming. Roaming plans do not include international calls.

  6. [6]

    This map is a general and approximate representation of Videotron and its partner network's mobile coverage. Actual coverage may vary. System availability and capacity, network maintenance and modifications, customer equipment, signal strength, topography, surroundings and other conditions may affect signal reception. Some optional services are only available in specific locations. Applicable taxes not included. Roaming rates apply.

    "Internet on Your Tablet" add-ons are to be used on Videotron's network. Outside of this zone, they will need to be activated by Videotron's customer service department to function. Videotron's "Internet on Your Tablet" service does not work abroad.

  7. [7]

    Price and conditions
    North America roaming rate includes calls made to Canada and the US. To learn about our rates, and, more specifically, our international long-distance rates, visit the "Pay-per-use" section.

  8. [8]

    Please see the services page to learn more about this offer.