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VIDEOTRON MOBILE: NOW ON AN EVEN VASTER NETWORK

Stay connected coast to coast thanks to even wider coverage.

What is extended coverage?

Because we want to provide customers with the best telephone experience out there, Videotron Mobile has teamed up with various partners to provide its customers with a far-reaching network. This network gives users access to extended coverage, as it acts as an extension of the coverage usually offered by Videotron Mobile, in areas where Videotron’s network is unavailable.

How do I access Videotron’s extended coverage?

All you need to be able to access this far-reaching network is a subscription to an All-Inclusive Canada plan. Customers with this plan can access all Videotron’s partner networks across Canada, even in areas that do not currently offer Videotron’s Mobile service. Videotron also provides customers subscribed to an All-Inclusive Canada plan with access to a whole host of LTE partner networks anywhere in Canada.

See our Canada coverage


Will I be charged for using Videotron’s extended coverage?

There are no extra costs associated with the use of our extended coverage. However, roaming rates apply to customers with a Quebec plan who connect to our partner networks in the rest of Canada.

Find out more
Press release

Travelling outside Canada?

Travel with your mobile in complete peace of mind thanks to Videotron Mobile travel solutions.

Go to our Travel section to learn more about our roaming options.

MOBILE DATA USAGE LIMITS

Access to the Internet on your device will be blocked as soon as:

  • Your data overage charges on the Videotron and partner networks have reached $50.
  • Your data roaming charges outside the Videotron network, within Canada and abroad, have reached $100.

When you’re close to reaching your data limit, you’ll receive text alerts free of charge. You may remove data limits at any time by going to our User Centre, available online or on your mobile.

Canada logo Cover

Mobile coverage in Canada*

Broad coverage for a big country

Enjoy LTE speeds across Canada, from coast to coast. Surf the web at ultra-fast speeds of up to 150 Mbps.

Take advantage of our extended coverage that's built on the most reliable partner networks in the country.

Travel the country worry free! Opt for an All inclusive Canada plan that goes wherever you go.

Description of the different technologies

Lte

The fastest network with a download speed of up to 150 Mbps. Catch your favourite movies and series on your mobile device in HD while on the go, without any interruptions!

To access this technology, you must have a device and SIM card that is compatible with the LTE network.

Learn more about the LTE network

4G HSPA+

Videotron’s HSPA+ mobile network can reach a download speed of up to 42 Mbps and lets you share photos and status updates on social media fast.

Partners

To offer you access to an even broader network, Videotron has teamed up with a number of reliable partners across Canada. They give you access to different technologies and together provide our extended coverage.

  • Partner (PRTNR) is offered in Quebec with 3G/2G technologies. Included for all customers.
  • Partners 1 (PRTNR1) is offered in Canada with 3G/2G and LTE technologies. Included in All inclusive Canada plans and available with other plans.
  • Extended coverage (PRTNR2) is offered in Quebec and Canada with 3G/2G technologies. Included in All inclusive Canada plans.

Verify if your device is compatible or learn more about partners 2 network

All inclusive Canada plans

Travel throughout the country worry-free with one of our All inclusive Canada plans. Talk, text and surf all you want, from anywhere.

See our All inclusive Canada plans

Roaming rates

Not subscribed to a Canada-wide plan? Here are some great rates from Videotron.
Voice $0.30/min (calls anywhere in Canada)
Text message $0.15/text message (sent within Canada and internationally)
Data $0.15/MB

Data usage is billed per 10 Ko with a minimum volume of 10 Ko.

See other services payables at installation

Leave home with peace of mind

To avoid any nasty surprises, access to the Internet on your device will be blocked as soon as:

  • Your data overage charges on the Videotron and partner networks have reached $50.
  • Your data roaming charges outside the Videotron network, within Canada and abroad, have reached $100.

You can remove these limits at any time. When your charges are close to reaching the limits, you’ll receive text alerts free of charge.

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To find out more about roaming services

Call 611 toll-free from your Videotron mobile phone,
or call 1-88-VIDEOTRON toll-free (from Canada).

You also have access to 911 for emergencies and 411 for local directory assistance.
For 411 calls, roaming charges apply. Long-distance charges may apply.

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* Certain conditions apply.
  1. [1]

    * Rates are shown in MB; however, usage is billed by 10 KB block. Increment download and upload data are also processed separately. If, for example, you download 88 KB and upload 116 KB (for a total of 204 KB), your total use will be 210 KB, specifically, 90 KB upload and 120 KB download.

    ** Represents the maximum speed of the operator's network, based on the information we have and the type of frequencies the operator uses. The speed is not guaranteed. Factors such as geographical location, signal strength and your device can influence the network's speed and availability.

    *** Rate by outgoing SMS; incoming SMSs are free.

    **** (Incoming messages free) + data transmission charges applicable to sent and received messages.

  2. [2]

    The United States roaming rate includes calls made to Canada and the US. To learn about our rates, and, more specifically, our international long-distance rates, visit the "Pay-per-use" section.

  3. [3]

    Certain countries or regions are subject to different or special pricing.
    Check the roaming rates that apply to the country you are visiting in the "International Travel" section.

    For a complete list of rates, including rates for international long-distance calls, see our "Pay-Per-Use Services" section.

  4. [4]

    The international roaming feature must be active on your account. Coverage may vary when roaming abroad. Device used, SIM card and customer's profile may limit access to our international partners' networks.

  5. [5]

    The Unlimited Messages US feature includes: unlimited text, picture and video messages sent from the US. When outside the US, roaming charges apply for sending text, picture and video messages. Roaming charges for text, picture and video messages sent from outside the US are billed on a per message basis and are not deducted from the monthly message add-on. While roaming, data transmission charges may apply when sending and receiving photo and video messages. Messaging add-ons may be modified only once per month. Add-ons may be combined. In some cases, fixed charges for sending messages while roaming are billed on a per message basis.

    Service availability:
    The Unlimited Messages US feature may be used in the United States.

    Change notice:
    Behaviour and rates of services may differ while located in partner networks. Services and conditions are subject to change without prior notice. Certain conditions apply.

    Taxes and conditions
    Applicable taxes not included.

  6. [6]

    The maps are a general and approximate representation of the mobile coverage offered by Videotron and partner networks. Actual coverage may vary. System availability and capacity, network maintenance and modifications, customer equipment, signal strength, topography, surroundings and other conditions may affect signal reception. Some optional services are only available in specific locations. Applicable taxes not included. Roaming rates apply.

  7. [7]

    North America roaming rate includes calls made to Canada and the US. To learn about our rates, and, more specifically, our international long-distance rates, visit the "Pay-per-use" section.

  8. [8]

    Price and conditions

    These limited-time offers apply to Residential customers who activate a new Mobile line or who add a new mobile device and subscribe to Mobile service with a monthly rate of $64.95 or higher. The offer entails a 100% discount on the Data Add-on included as part of the promotion. Offer conditional upon maintaining a valid plan with a monthly service rate of at least $64.95.
    Optional features, fees related to additional minutes, long-distance calling fees, roaming fees and other applicable usage fees are not included. In some cases these offers cannot be combined with other promotional offers. Offers subject to change without prior notice. Certain conditions apply. Cannot be combined with some other offers, among them, the Monthly Data Add-on. One-time $10 activation fee and $5 SIM card activation fee extra. Other applicable taxes not included. $0.46/month 911 municipal service tax and other applicable taxes not included.