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Trade in your

phone in store
and enjoy a discount.

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Offer valid from July, 13 to August, 2.

VIDEOTRON
TRADE-IN PROGRAM

Save big when you buy a new phone! It's easy: bring in your old device and save up to $300!
It doesn't matter if you're already with us or if you're becoming a Videotron Mobile customer for the first time simply bring in your device and get a credit for the purchase of a new one.

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HOW DOES THE TRADE-IN PROGRAM WORK?

In four easy steps:

  • Save all the personal info stored on your old device.
  • Bring your phone to a Videotron location to find out how much it's worth... no matter what service provider you currently use.
  • Receive a credit of up to $300 for a new device when you sign a new service agreement.
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* The trade-in value for your device will be determined by one of our representatives in-store, and it depends on its current condition.

ELIGIBILITY

Trade-in terms and conditions:

  • One device per transaction.
  • The exchange must be combined with a subscription to or renewal of a 24-month mobile plan.
  • The device's battery and cover must be traded in as well.

FAQ

How do we determine the trade-in value of your mobile device?

We check whether:

  • the device works properly (does it turn on?)
  • the physical keypad or touchscreen is functional
  • the screen or body of the device is cracked
  • the device has liquid damage
  • the battery and its cover are in good condition
  • the device model

Will Videotron factor scratches and other signs of wear and tear not listed above when they determine the trade-in value of my device?

No. We determine the trade-in value of your mobile device based on the criteria listed above.

Can I give my trade-in credit to someone else?

No. Your trade-in credit is non-transferable.

Can I get cash instead of a credit for my device?

No. Your trade-in credit is not redeemable for cash and must be used towards the purchase of a new phone, at the time of trade-in. Any remaining credit will be applied to your invoice.

Can I trade in devices from other service providers?

Yes. You can trade in mobile devices from any service provider, even foreign ones.

Can I use my trade-in credit whenever I want?

No. The credit must be used at the time of trade-in.

After I trade in my device, will I be able to get it back later if I want it?

No. All trade-ins are final. No device will be returned after it’s been traded in.

What happens if the trade-in value of my device is $0?

The trade-in value for certain devices may be $0 due to their advanced age or poor condition. If such is the case for your device, you can recycle it thanks to Quebecor’s electronic equipment recycling program.
http://support.videotron.com/residential/mobile/devices/we-recycle

Can I trade in more than one device at a time?

No. You may only trade in one device at a time.

As a new Videotron Mobile customer, can I still trade in my phone?

Yes. All Videotron Mobile customers, whether they’re new or returning, can take part in Videotron’s Trade-In Program.

Do I need to sign a new agreement when I trade in my old mobile device?

Yes, signing a new agreement is required. If you’re already a Videotron Mobile customer, you’ll need to repay the balance owed on your device, if necessary.

How long does it take to determine the trade-in value of my device?

The evaluation process varies depending on your device. To get the maximum credit for your phone, go to the Videotron location nearest you.

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Do I need to bring in my charger and accessories along with my device?

No. You only need to bring in your mobile device, its battery and its cover. If you want to get rid of your accessories too, we can recycle them for you.

Can I keep my memory cards?

Yes. We recommend that you remove and keep all your memory cards before you trade in your device.

What kinds of devices are eligible for Videotron's Trade-In Program?

You can trade in devices that still have trade-in value (depending on how old your device is, your device may no longer have any trade-in value).

Does Videotron determine the trade-in value for the device?

No. Videotron has partnered up with Phobio LLC. and their evaluation is based on market prices for used mobile devices.

What happens to my old device?

If your device is still functional or can be repaired, we’ll send it somewhere it can be used again. However, if your device can’t be repaired, we’ll recycle it using the most modern, environmentally friendly methods available.

What’s my trade-in credit if I want to return or trade in my new device after I activate it?

If you decide to trade in a new mobile device you’ve activated for a different one, you can apply the credit to a new device of your choice. The trade-in credit is not redeemable for cash.

Can I use my trade-in credit to pay my mobile service invoice?

Yes, but it may only be applied to the balance owed for the purchase of a new device with a signed agreement.

* Certains conditions apply
  1. [1]

    Offer available for a limited time in Videotron and participating Videotron Le SuperClub stores, when exchanging a device via the Trade-in program, and simultaneously purchasing an LG G4, LG G5 or Samsung device on a 24-month agreement. Value of trade-in device, if any, determined using a third-party tool provided by Phobio LLC; trade-in value is final, non-negotiable, and has a maximum value of $300. For this offer, the trade-in value is raised by $49.95 when simultaneously purchasing an LG G4, by $99.95 when simultaneously purchasing an LG G5, and doubled (up to a maximum of $600) when simultaneously purchasing a Samsung device. Offer available to new and existing customers. The device trade-in value is applied as a credit to the customer's invoice. If you return your new device, your original trade-in device will not be returned to you and you will lose the value of the credit. Limit of 1 trade-in device per transaction. Trade-in device must be owned by customer in order to be eligible for the program. Customer is responsible for deleting/backing up all personal data on the trade-in device, Videotron and/or Phobio LLC are not responsible for any loss and recovery of personal data. Videotron reserves the right to modify this offer without prior notice. All trademarks are the property of their respective owners.

* Certain conditions apply.
  1. [1]

    Offer available for a limited time in Videotron and participating Videotron Le SuperClub stores, when exchanging a device via the Trade-in program, and simultaneously purchasing an LG G4, LG G5 or Samsung device on a 24-month agreement. Value of trade-in device, if any, determined using a third-party tool provided by Phobio LLC; trade-in value is final, non-negotiable, and has a maximum value of $300. For this offer, the trade-in value is raised by $49.95 when simultaneously purchasing an LG G4, by $99.95 when simultaneously purchasing an LG G5, and doubled (up to a maximum of $600) when simultaneously purchasing a Samsung device. Offer available to new and existing customers. The device trade-in value is applied as a credit to the customer's invoice. If you return your new device, your original trade-in device will not be returned to you and you will lose the value of the credit. Limit of 1 trade-in device per transaction. Trade-in device must be owned by customer in order to be eligible for the program. Customer is responsible for deleting/backing up all personal data on the trade-in device, Videotron and/or Phobio LLC are not responsible for any loss and recovery of personal data. Videotron reserves the right to modify this offer without prior notice. All trademarks are the property of their respective owners.