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Quickly find answers to your questions
How long before my moving date do I have to contact you?
Contact us as early as possible so we can guarantee you an appointment with one of our technicians on the date of your choosing.
My multifunction modem (MTA) is locked. How do I disconnect it?
You will need a strong pair of wire clippers. After disconnecting the electrical power from your multifunction modem, cut the coaxial cable about 4" from the lock to free the modem. Then bring it with you to your new residence, where our technician will reinstall it. If you have any concerns about doing this yourself, we can send a technician to unlock your MTA at no cost. However, you will remain responsible for bringing the modem to your new residence.
What is the charge when I move?
If you are moving there is a $59.95 disconnection/ reconnection fee. The $59.95 moving charge includes the installation of TV, Internet and telephony services if installed on the same day for a maximum of 5 outlets per visit. Installation of additional outlets extra.
Do I have to be at my new residence for the connection?
Yes. It is very important that you be present when our technician comes to install your services. The person on site must be 18 or over and must remain on the premises until the end of the work.
This limited-time offer is for new and current Videotron residential customers. New customers: This offer is conditional on their subscribing to at least two (2) products within the following : Television, Internet (residential or mobile) and Residential Telephony. Current customers: This offer is conditional on their subscribing to at least one (1) wired product so that they ultimately have a combination of two (2), three (3) or four (4), or on the conservation of two (2), three (3) or four (4) already on their file among the following products: illico TV , Internet (residential or mobile), Residential Telephony and Mobile Telephony. Installation of all TV, Internet and Telephony services is free ($59.95 value) if they are installed on the same day for a maximum of five outlets per visit. Installation of additional outlets extra. An activation fee on mobile service of $15 applies. Services, conditions and rates may vary by region and are subject to change without prior notice. illico digital TV and illico on Demand are available where technology permits. Taxes not included. Certain conditions required.