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Change your address



Enter your phone number—a representative will call you in just a few seconds.

They will ask for your new address
(number, street, apartment, postal code)

Opening hours
Customer service

  • Customer service
    • Monday to Friday: 7:30 AM to 10 PM
    • Saturday: 8 AM to 8 PM
    • Sunday: 8 AM to 8 PM
  • Technical support
    • Available 24/7

Opening hours
Customer service

  • Customer service
    • Monday to Friday: 7:30 AM to 10 PM
    • Saturday: 8 AM to 8 PM
    • Sunday: 8 AM to 8 PM
  • Technical support
    • Available 24/7
Find a store near you
Find a store
Call us: 1-877-486-6690
Usefull Questions
When do I let Videotron know that I’m moving?
The earlier the better. The minimum recommendation is 1 week before the date. We can plan your move up to 45 days in advance, which lets you have more control over what day the technician comes and your timeslot that day.
How much will my move cost?
The regular price for installation at your new address is $59.95, which includes five installations (additional wall outlet, phone jack, etc.) Any work that exceeds the allotted installations costs $19.95. Certain offers are available for multiproduct customers, or customers who are adding services when they move. You have nothing to pay up front—you’ll be billed on your Videotron invoice.
Do I need to be at my new residence for the installation?
You must be present when our technician arrives to install your services. If you can’t be there, you can ask someone close to you to be there in your stead, as long as that person is 18 years of age or older.

Click here for tips on how to prepare for your appointment with our technician.
What equipment should I have on hand for the installation?
So that our technician can quickly and efficiently install your services, please have the following equipment on hand (depending on what services you have): TV, illico terminal, computer, modem/multifunction modem, Wi-Fi router and your home telephone. Don’t forget all the wiring for your equipment (electrical and cable wiring, Ethernet cable, HDMI cable, etc.).
My modem is attached to the wall. How do I remove it?
You’re going to need a strong pair of wire clippers. After unplugging your multifunction modem, cut the coaxial cable about 4 inches away from the bolt to free the modem. That way, you can take it with you to your new residence, where the technician will reinstall it. If you’re hesitant to do it yourself, we can send you a technician who will do it for you—at no cost to you. Nonetheless, you’re responsible for physically bringing your modem to your new address.

66% off Les idées de ma maison magazine subscription

Treat yourself or someone you love and get a Les idées de ma maison magazine subscription at a special rate, exclusively for Videotron customers!

20% off a one-way rental package at Discount Car and Truck Rentals

Reserve right now and get 20% off the cost of a one-way rental package. Offer valid until October 30th.*

Up to $100 off at belairdirect

Get up to $100 off auto or home insurance with belairdirect!

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* Certain conditions apply.
  1. [1]

    No purchase necessary. Total prize value approximately $8,099,94. Installation of appliances not included in the prize. Photos for illustrative purposes only. Contest ends July 6, 2016. See contest rules for details. All trademarks are the property of their respective owners.

  2. [2] Promotion valid in participating locations only. Applies to 16-foot and 20-foot cube trucks and vans (20-foot vans available at call centre and in-store only). Pick-up trucks not included. Customer must pick up the vehicle between April 6, 2016 and July 6, 2016 inclusively. Minimum rental period is 1 hour. Maximum rental period is 24 hours. The pick-up and drop-off location must be one and the same. Offer does not apply to one-way rentals. Offer valid between April 6, 2016 and July 6, 2016 inclusively, or while supplies last. Rates may vary by location and vehicle category. Moving accessories already discounted by 50% as part of this promotion. Discounts are conditional upon the above criteria. If a deposit is required, customer has 48 hours to make the payment in full. Subject to availability. Reservations can be made online, at our call centre or at one of our locations. Cannot be combined with any other offer. Offer is subject to change without prior notice.