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How long before my moving date do I have to contact you?
Contact us as early as possible so we can guarantee you an appointment with one of our technicians on the date of your choosing.
My multifunction modem (MTA) is locked. How do I disconnect it?
You will need a strong pair of wire clippers. After disconnecting the electrical power from your multifunction modem, cut the coaxial cable about 4" from the lock to free the modem. Then bring it with you to your new residence, where our technician will reinstall it. If you have any concerns about doing this yourself, we can send a technician to unlock your MTA at no cost. However, you will remain responsible for bringing the modem to your new residence.
What is the charge when I move?
If you are moving there is a $59.95 disconnection/ reconnection fee. The $59.95 moving charge includes the installation of TV, Internet and telephony services if installed on the same day for a maximum of 5 outlets per visit. Installation of additional outlets extra.
Do I have to be at my new residence for the connection?
Yes. It is very important that you be present when our technician comes to install your services. The person on site must be 18 or over and must remain on the premises until the end of the work.