All the services of the Residential Line and the most popular features
If someone answers, stay on the line at least five seconds to activate the service. If the line is busy or there is no answer, follow this procedure:
If you do not wish to be alerted to incoming calls, change your settings for number of rings to zero. To do so, pick up your handset, then dial *94 followed by zero.
If you wish to know when calls are incoming, program your call forwarding to redirect to your voicemail access number. Your telephone line needs to be equipped for this option.
Get 24-hour technical support 7 days a week, and enjoy customer service 7 days a week with extended business hours.
The power of being commitment-free!
Videotron is committed to your complete satisfaction. Giving you freedom of choice compels us to outdo ourselves.
We feel so strongly about the exceptional quality of our services that we're giving you a guarantee on all of our offers.
You have 30 days upon activation of your service to tell us about any dissatisfaction you might have, and Videotron will refund you!