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Residential / Telephony / Optional features / Call management / Call Forwarding (*72)

Call Forwarding (*72)

Transfer your calls to another number and never miss a call

This service forwards your calls to another telephone number, such as your mobile phone.

Note: If you forward your calls to a telephone number outside your local calling area, regular long-distance charges will apply if there is an answer at that number.

This feature is included with the Residential Line Plus.

Choose your telephone service features and find the line that best suits your needs.

Picture of product Call Forwarding (*72)
$5.00 /month **

Call Forwarding (*72)

Call Forwarding (*72)
$5.00 /month **

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    GST and QST taxes are not included. Certain conditions apply.

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Frequently Asked Questions  :

How do I activate call fowarding (*72, *73)?

  • Activate call forwarding *72.
  • Pick up the handset and dial *72.
  • Dial the telephone number to which your calls are to be forwarded.

If someone answers, stay on the line at least five seconds to activate the service. If the line is busy or there is no answer, follow this procedure:

  • Pick up the handset and dial *72 again.
  • Dial the telephone number to which your calls are to be forwarded.
  • You will hear two confirmation beeps.
  • Hang up. Call forwarding is now activated.

How do I send calls directly to voicemail?

If you do not wish to be alerted to incoming calls, change your settings for number of rings to zero. To do so, pick up your handset, then dial *94 followed by zero.

If you wish to know when calls are incoming, program your call forwarding to redirect to your voicemail access number. Your telephone line needs to be equipped for this option.
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Get 24-hour technical support 7 days a week, and enjoy customer service 7 days a week with extended business hours.

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The power of being commitment-free!

Videotron is committed to your complete satisfaction. Giving you freedom of choice compels us to outdo ourselves.

30-Day Satisfaction Guarantee

We feel so strongly about the exceptional quality of our services that we're giving you a guarantee on all of our offers.

You have 30 days upon activation of your service to tell us about any dissatisfaction you might have, and Videotron will refund you!

* Certain conditions apply
  1. **

    GST and QST taxes are not included. Certain conditions apply.

Call Forwarding (*72)

Call Forwarding (*72)