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Residential Line Plus
An exclusive offer for Videotron's residential line customers

Enjoy new features like Call Display, TV Caller ID and Voicemails by Email, as well as free and unlimited local and long-distance calls to all other Videotron telephone
customers.1

Starting at
$18.50 /month **

Includes a $10/month discount
for the first three months

Residential Line Plus

Residential Line Plus
$18.50 /month **
for 3 months
* Certain conditions apply.
  1. **

    This limited-time offer is for existing customers of Videotron's Residential Line plan who are subscribing to Videotron's Residential Line Plus plan. The monthly residential service rate of $28.50 will apply as of the 3rd month for residential telephone customers who are also subscribed to at least two of the following services: TV, Internet and/or mobile telephone. The monthly residential service rate of $31.50 will apply as of the 3rd month for residential telephone customers who are also subscribed to at least one of the following services: TV, Internet and/or mobile telephone. The monthly residential service rate of $34.50 will apply as of the 3rd month for customers who are only subscribed to Videotron's residential telephone service.

    Service availability
    Videotron residential telephone service is available where technology permits.

    Equipment
    Free cable modem rental.

    Installation fees
    Installation fee of $59.95 not included. This fee includes the installation of TV, Internet and telephone services if installed on the same day for a maximum of five (5) outlets per visit. Installation of additional outlets not included.

    Change notice
    Offers, services and rates are subject to change without prior notice.

    Taxes and conditions
    Taxes not included. Certain conditions apply.

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Say goodbye to long-distance charges!

Free and unlimited local and long-distance calls between Videotron telephone customers in Québec.1

BONUS
Also enjoy unlimited long-distance calls, everywhere in Canada, when you combine your Home Phone Line with at least two other services*.

Everything you need!

Enjoy all the services of the residential telephone line and the most popular features.

Included features:

  • Call Display
  • TV Caller ID2
  • Call Waiting
  • Visual Call Waiting
  • Voicemail
  • Voicemail Plus
  • Call Forwarding
  • Three-Way Calling
  • Voicemails by email3

Included Services:

  • 9-1-1 emergency service
  • Basic directory listing
  • Caller ID Block  (*67)
  • Relay service for the hearing-impaired 7-1-1

Unbeatable Technical Support

Dial 611 to reach the technical support team at any time.

Manage your options online

You can manage many of the options included in your Residential Line Plus service online via our Customer Centre:

  • Call Forwarding: You can activate or disable Call Forwarding and enter the phone number you want your calls forwarded to.
  • Voicemail: You can choose the number of rings before calls go to voicemail.
  • Call Waiting: You can activate or disable the special ringtone for long-distance calls.
Prices

TELEPHONE SERVICE + 2 OR 3 OTHER SERVICES
(Videotron discount: $6/month)

Promotion: $18.50/month
(Regular price: $28.50/month after 3 months)

TELEPHONE SERVICE + 1 SERVICE
Videotron discount: $3/month

Promotion: $21.50/month
(Regular price: $31.50/month after 3 months)

TELEPHONE SERVICE ONLY

Promotion: $24.50/month
(Regular price: $34.50/month after 3 months)

Services are the following products: Television, Internet (residential or mobile) and Mobile Telephony.

Installation Fees

You will be charged a one-time fee of $59.95 upon installation.

This fee includes the installation of TV, Internet and telephone services if these services are installed on the same day, with a maximum of five outlets per visit. Installation of additional outlets not included.

Installation fees only apply if a technician visits your home. You will not be charged again if you modify your services or add a new feature such as Voicemail.

Frequently Asked Questions  :

Can I keep my existing phone number?

Yes. Your phone number can be transferred to the Videotron network regardless of the phone company you are dealing with now. However, the phone number must be under your name and it must be transferred to the same local calling area. For instance, a phone number in the 514 area code cannot be transferred to the 450 area code.

Is the service compatible with my home security system, which is connected to a remote monitoring station?

Videotron's telephone service is compatible with all commercially available alarm systems. This is one of the checks the technician does before installing the equipment.

The following suppliers have officially recognized Videotron's technology:

  • ADT CANADA
  • Chubb
  • Protectron

I don't hear a dial tone when I pick up the receiver.

If your cable television and/or cable Internet are not working, in addition to your telephone, please contact our technical support at 1-877-380-2611 (with another phone or find how to contact-us).

If your cable television and/or cable Internet are working properly, then it should be relatively easy to identify the problem by following these instructions.

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* Certain conditions apply.
  1. **

    This limited-time offer is for existing customers of Videotron's Residential Line plan who are subscribing to Videotron's Residential Line Plus plan. The monthly residential service rate of $28.50 will apply as of the 3rd month for residential telephone customers who are also subscribed to at least two of the following services: TV, Internet and/or mobile telephone. The monthly residential service rate of $31.50 will apply as of the 3rd month for residential telephone customers who are also subscribed to at least one of the following services: TV, Internet and/or mobile telephone. The monthly residential service rate of $34.50 will apply as of the 3rd month for customers who are only subscribed to Videotron's residential telephone service.

    Service availability
    Videotron residential telephone service is available where technology permits.

    Equipment
    Free cable modem rental.

    Installation fees
    Installation fee of $59.95 not included. This fee includes the installation of TV, Internet and telephone services if installed on the same day for a maximum of five (5) outlets per visit. Installation of additional outlets not included.

    Change notice
    Offers, services and rates are subject to change without prior notice.

    Taxes and conditions
    Taxes not included. Certain conditions apply.

  2. [1]

    Calls between customers
    Free, unlimited long-distance calls between residential, mobile and business telephone customers apply to residential and business telephone service customers and/or LTE mobile telephone service customers who have Videotron as their long-distance service provider. Calls must be initiated on Videotron's network.

    Unlimited local and long-distance anytime calls within Canada, applicable where Videotron's network or partner network are available. When roaming in the rest of Canada (outside Québec), incoming and outgoing photo and video messages are deducted from the customer's monthly data allowance. International long-distance calls are charged at a rate of $1.45/minute when roaming in Canada. For pricing details, please visit the international calls from Québec section.

  3. [2]

    Your subscription must include residential telephone service, the Caller ID feature and illico Digital TV service; a compatible digital terminal is required. Option not available with the Softphone. The display on your television may differ from that on your telephone.

  4. [3]

    To use this service, a subscription to Videotron's Voicemail feature and residential Internet service is required.