Skip navigation links

Residential line
Exclusive offer for FADOQ members

No need to look any further. With us, you’ll benefit from the best quality-price ratio on the market1.

In addition, switching to Videotron is simple. We take care of everything, for you. You keep your number, your devices, and your habits.

Choose your telephone service features and find the line that best suits your needs.

Starting at
$17.95 **

for 24 months.
$22.95/month* afterwards

(Price if combined with
two or three other services)

Residential line

Residential line
$17.95 **

To finalize your order, please enter your phone number
A customer service representative will call you back shortly
* Certain conditions apply.
  1. **

    Terms and conditions
    This limited-time offer is for new and existing customers who are subscribing to Videotron’s residential telephone service and are members of the Réseau FADOQ with a valid membership number. Offers, services and rates are subject to change without prior notice.  The monthly residential service of $22.95 before discount will apply for Residential Telephony customers who also subscribe to at least one of the following services : Television, Internet and/or Mobile Telephony service. The monthly residential service rate of $27.95 before discount will apply for customers who subscribe to Residential Telephony only. The Unlimited Canada Add-on offer applies to Videotron Home Phone customers who are also subscribed to two (2) of the following Videotron services: Residential Internet, TV or Mobile service. In the event of inadmissibility, recurring monthly fees of $6.95 for the Unlimited Canada Add-on will be charged to the customer.

    Service availability
    Videotron residential telephone service is available where technology permits.

    Equipment
    Cable modem loaned for free.

    Installation fee
    Free installation includes the same-day installation of TV, Internet and telephone services for a maximum of five (5) outlets  per visit. Installation of additional outlets  extra.

    Change notice
    Offers, services and rates are subject to change without prior notice.

    Taxes and conditions
    A municipal 911 fee of $0.46 is applicable and sales taxes extra.

Tab navigation

EXCLUSIVE OFFER

Take advantage of this exclusive offer for FADOQ members. It doesn’t get easier than this; keep your number, your jacks, your equipment—and your routine!

Switch over now, there's no installation fee!

Say goodbye to long-distance charges!

All local and long-distance calls within Québec are free and unlimited between customers of Videotron's telephony services.

BONUS
Also enjoy unlimited long-distance calls, everywhere in Canada, when you combine your Home Phone Line with at least two other services*.

Included Services:

  • 9-1-1 emergency services
  • Basic directory listing
  • Call Blocking (*67)
  • Relay service for the hearing-impaired (7-1-1)

Unbeatable Technical Support

Dial 611 to reach the technical support team 24/7.

Prices

TELEPHONY + 2 OR 3 OTHER SERVICES
(including the FADOQ discount, the Vidéotron Savings discount of $5/month and Canada Unlimited)

Promotion : $17.95/month
Includes a $5/month discount for 24 months.

TELEPHONY + 1 SERVICE
(including the FADOQ discount and the Vidéotron Savings discount of $5/month)

Promotion : $17.95/month
Includes a $5/month discount for 24 months.

TELEPHONY ONLY

(including the FADOQ discount)

Promotion : $22.95/month
Includes a $5/month discount for 24 months.

Services are the following products: Television, Internet (residential or mobile), Residential Telephony and Mobile Telephony.

Free home installation by a qualified technician

A qualified technician will visit your home to install your services, ensure that they work properly, provide technical support and answer any questions you may have regarding the use of these services.

This includes installation of cable TV, Internet and telephone services if installed on the same day, with a maximum of five outlets per visit. You will not incur charges if you choose to modify your service or add a new feature such as Voicemail.

Note: Additional outlets can be installed for an extra fee. Exclusively for FADOQ members. With this special offer, you'll save up to $59.95 before taxes.

Frequently Asked Questions  :

Can I keep my existing phone number?

Yes. Your phone number can be transferred to the Videotron network regardless of the phone company you are dealing with now. However, the phone number must be under your name and it must be transferred to the same local calling area. For instance, a phone number in the 514 area code cannot be transferred to the 450 area code.

Is the service compatible with my home security system, which is connected to a remote monitoring station?

Videotron's telephone service is compatible with all commercially available alarm systems. This is one of the checks the technician does before installing the equipment.

The following suppliers have officially recognized Videotron's technology:

  • ADT CANADA
  • Chubb
  • Protectron

I don't hear a dial tone when I pick up the receiver.

If your cable television and/or cable Internet are not working, in addition to your telephone, please contact our technical support at 1-877-380-2611 (with another phone or find how to contact-us).

If your cable television and/or cable Internet are working properly, then it should be relatively easy to identify the problem by following these instructions.

Back to tabs

You may also like

* Certain conditions apply.
  1. **

    Terms and conditions
    This limited-time offer is for new and existing customers who are subscribing to Videotron’s residential telephone service and are members of the Réseau FADOQ with a valid membership number. Offers, services and rates are subject to change without prior notice.  The monthly residential service of $22.95 before discount will apply for Residential Telephony customers who also subscribe to at least one of the following services : Television, Internet and/or Mobile Telephony service. The monthly residential service rate of $27.95 before discount will apply for customers who subscribe to Residential Telephony only. The Unlimited Canada Add-on offer applies to Videotron Home Phone customers who are also subscribed to two (2) of the following Videotron services: Residential Internet, TV or Mobile service. In the event of inadmissibility, recurring monthly fees of $6.95 for the Unlimited Canada Add-on will be charged to the customer.

    Service availability
    Videotron residential telephone service is available where technology permits.

    Equipment
    Cable modem loaned for free.

    Installation fee
    Free installation includes the same-day installation of TV, Internet and telephone services for a maximum of five (5) outlets  per visit. Installation of additional outlets  extra.

    Change notice
    Offers, services and rates are subject to change without prior notice.

    Taxes and conditions
    A municipal 911 fee of $0.46 is applicable and sales taxes extra.

  2. [1]

    Close to 3 million people
    Based on an average of 2.36 people per household among subscribers to Videotron's residential phone service.

  3. [2]

    Calls between customers
    Free, unlimited long-distance calls between residential, mobile and business telephone customers apply to residential and business telephone service customers and/or LTE mobile telephone service customers who have Videotron as their long-distance service provider. Calls must be initiated on Videotron's network.

    Unlimited local and long-distance anytime calls within Canada, applicable where Videotron's network or partner network are available. When roaming in the rest of Canada (outside Québec), incoming and outgoing photo and video messages are deducted from the customer's monthly data allowance. International long-distance calls are charged at a rate of $1.45/minute when roaming in Canada. For pricing details on international long-distance calls made from Québec, please visit: http://www.videotron.com/residential/mobile/long-distance/international-calls-from-quebec#