Skip navigation links
Residential / Telephony / Residential Line / Residential Line

Residential Line
Get peace of mind at an unbeatable price

Simple, reliable and affordable. Keep your number, your jacks, your equipment — and your habits!

Talk to close to 3 million people1 with free unlimited local and long-distance calls between customers of Videotron's telephony services.2

Choose your telephone service features and find the line that best suits your needs.

Picture of product Residential Line
Starting at
$11.00 /month **

during 6 months
(Price when combined with
two or three other services)

Residential Line

Residential Line
$11.00 /month **
for 6 months
Continue
* Certain conditions apply
  1. **

    Price and conditions
    This limited time offer is for new customers or existing customers who subscribe to Vidéotron's Residential Telephony Service. The monthly residential service rate of $18.50 will apply as of the 7th month for Residential Telephony customers who also subscribe to at least two of the following services : Television, Internet and/or Mobile Telephony service. The monthly residential service rate of $21.50 will apply as of the 7th month for Residential Telephony customers who also subscribe to at least one of the following services : Television, Internet and/or Mobile Telephony service. The monthly residential service rate of $24.50 will apply as of the 7th month of subscriptions for customers who subscribe to Residential Telephony only

    Service availability
    Videotron residential telephone service is available where technology permits.

    Equipment
    Free cable modem rental.

    Installation fee
    Installation fee of $59.95 extra. This fee includes the installation of TV, Internet and telephone services if installed on the same day for a maximum of five (5) outlets per visit. Installation of additional outlets extra.

    Change notice
    Offers, services and rates are subject to change without prior notice.

    Taxes and conditions
    GST and QST taxes are not included. Certain conditions apply.

Continue
Close
Decision helping tools
Tab navigation

Say goodbye to long-distance charges!

All local and long-distance calls within Québec are free and unlimited between customers of Videotron's telephony services.

Included Services:

  • 9-1-1 emergency services
  • Basic directory listing
  • Call Blocking (*67)
  • Relay service for the hearing-impaired (7-1-1)

Unbeatable Technical Support

Dial 611 to reach the technical support team 24/7.

Prices

TELEPHONY + 2 OR 3 OTHER SERVICES
(Videotron saving: $6/month)

Promotion: $11.00/month
(Regular price: $18.50/month after 6 months)

TELEPHONY + 1 SERVICE
Videotron saving: $3/month

Promotion: $14.00/month
(Regular price: $21.50/month after 6 months)

TELEPHONY ONLY

Promotion: $17.00/month
(Regular price: $24.50/month after 6 months)

Services are the following products: Television, Internet (residential or mobile), Residential Telephony and Mobile Telephony.

Order

Installation Fees

You will be charged a one-time fee of $59.95 upon installation.

This fee includes the installation of TV, Internet and telephone services if these services are installed on the same day, with a maximum of five outlets per visit. Installation of additional outlets not included.

Installation fees only apply if a technician visits your home. You will not be charged again if you modify your services or add a new feature such as Voicemail.

Support

Frequently Asked Questions  :

Can I keep my existing phone number?

Yes. Your phone number can be transferred to the Videotron network regardless of the phone company you are dealing with now. However, the phone number must be under your name and it must be transferred to the same local calling area. For instance, a phone number in the 514 area code cannot be transferred to the 450 area code.

Is the service compatible with my home security system, which is connected to a remote monitoring station?

Videotron's telephone service is compatible with all commercially available alarm systems. This is one of the checks the technician does before installing the equipment.

The following suppliers have officially recognized Videotron's technology:

  • ADT CANADA
  • Chubb
  • Protectron

I don't hear a dial tone when I pick up the receiver.

If your cable television and/or cable Internet are not working, in addition to your telephone, please contact our technical support at 1-877-380-2611 (with another phone or find how to contact-us).

If your cable television and/or cable Internet are working properly, then it should be relatively easy to identify the problem by following these instructions.
Back to tabs

You may also like

Residential Line Plus

All the services of the Residential Line and the most popular features

Starting at
$21.00 /month
Learn More

Call Display

See the name and number of the person calling you

$5.00 /month
Learn More

Canada Unlimited

Unlimited calls within Canada

Starting at
$7.95 /month
Learn More

Why choose Videotron†

Unbeatable Customer Service

Get 24-hour technical support 7 days a week, and enjoy customer service 7 days a week with extended business hours.

A Contract With No Commitment!

The power of being commitment-free!

Videotron is committed to your complete satisfaction. Giving you freedom of choice compels us to outdo ourselves.

30-Day Satisfaction Guarantee

We feel so strongly about the exceptional quality of our services that we're giving you a guarantee on all of our offers.

You have 30 days upon activation of your service to tell us about any dissatisfaction you might have, and Videotron will refund you!

* Certain conditions apply
  1. **

    Price and conditions
    This limited time offer is for new customers or existing customers who subscribe to Vidéotron's Residential Telephony Service. The monthly residential service rate of $18.50 will apply as of the 7th month for Residential Telephony customers who also subscribe to at least two of the following services : Television, Internet and/or Mobile Telephony service. The monthly residential service rate of $21.50 will apply as of the 7th month for Residential Telephony customers who also subscribe to at least one of the following services : Television, Internet and/or Mobile Telephony service. The monthly residential service rate of $24.50 will apply as of the 7th month of subscriptions for customers who subscribe to Residential Telephony only

    Service availability
    Videotron residential telephone service is available where technology permits.

    Equipment
    Free cable modem rental.

    Installation fee
    Installation fee of $59.95 extra. This fee includes the installation of TV, Internet and telephone services if installed on the same day for a maximum of five (5) outlets per visit. Installation of additional outlets extra.

    Change notice
    Offers, services and rates are subject to change without prior notice.

    Taxes and conditions
    GST and QST taxes are not included. Certain conditions apply.

  2. [1]

    Close to 3 million people
    Based on an average of 2.36 people per household among subscribers to Videotron's residential phone service.

  3. [2]

    Calls between customers
    Free, unlimited long-distance calls between residential, mobile and business telephone customers apply to residential and business telephone service customers and/or 4G mobile telephone service customers who have Videotron as their long-distance service provider.

Residential Line

Residential Line