Questions and answers

DO NOT CANCEL your existing service; only active numbers can be transferred to a new supplier.

Let Videotron know that you wish to transfer your number and we'll handle all the details on your behalf. However, you will need to fulfil any contractual obligations you may have with your former provider.

Once the transfer is successfully complete, Videotron will notify you that you have full access to all of the services you subscribed to. Your former provider will then disable your old services.

You will need to purchase a new phone and choose a new package with Videotron. We will be happy to help you select the phone and package that best meet your needs.

Yes, you can change your package to meet your needs by adding more minutes to your basic package. Simply subscribe to the option additional blocks of minutes.

1. Press and hold "1", or select the "Listen to messages" function from your phone's main menu. In both cases, your handset will dial your voice mail number.
2. Enter your password.

Note: long-distance or roaming charges apply when listening to messages outside your local calling area.

Dial your wireless phone number, press "#" when you hear your greeting and follow the instructions.

The amount of your first bill includes the charges for the current month as well as the fixed monthly charges for the next two months. The charges for the current month are calculated according to the number of days between the activation date of your wireless service and the billing date.

Fixed monthly charges subject to adjustments include:

• Charges on your monthly package
• Charges for your optional features
• 911 emergency fees
• Network access fees

Airtime charges are applicable. If you are travelling to the US or abroad, roaming charges are applicable.

When you browse the Internet with your wireless phone you use what's called the data network, which is different from the voice network for making telephone calls.

The notion of time does not come into play with wireless Internet. Time spent surfing is not counted as minutes from your package. This being said, every time you download or upload data, there's a transfer of kilobytes. These will be billed to you based on the wireless Internet option you've selected, as applicable.

When you subscribe to detailed billing, you get a detailed explanation of your use (voice and data) including the date, time, duration, and roaming charges each month.

When you subscribe to our online billing service, you can view your detailed invoice free of charge on our site.