Questions and answers

Available services and features

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What telephone services and features are available?

Cable telephone offers a wide range of benefits. To find out all the details and get information on rates, go to the page Optional Services.

What are the technical specifications of Videotron's voice mail?
  • Maximum number of messages: 15
  • Maximum duration of messages: 3 minutes
  • Storage period: Unlimited
  • Quick access to voice messages: *98
  • Remote access: using local numbers over Videotron service area
  • Control:
    • Transfer when line is busy (*90 to activate, *91 to deactivate)
    • Transfer when there is no answer (*92 to activate, *93 to deactivate)
    • Changing the number of rings before voicemail (*94)
  • Voice Messages by E-mail: copies of voice mail messages e-mailed in the form of .WAV files to one of your Videotron e-mail addresses
Can the Call Display show a name different than my phone book listing?

Yes. However, the names being proposed must be reasonable variations of your own name (for instance, initials rather than your full first name) or of the person whose name the account is under.

Need help?

Technical problems?

Consult the telephony section of our online technical support.