Maintenance plan

Terms

Services covered by the maintenance plan

• Repairs or replacement of indoor cabling outlets[1] (the Installations), connected to Videotron's telephone service network, which are no longer working due to normal wear or accidental breakage.
• Diagnostic testing of malfunctions caused by terminal equipment, such as telephones, faxes and modems.
• Repair or replacement of outlets or inside wiring due to physical damage caused in a portion of the premises, provided the telephone service is operational.
• Repair or replacement of outlets or inside wiring due to damages caused by domestic animals.

Services not covered by the maintenance plan

• Repair or replacement of any terminal equipment.
• Problems with or damage to the Installations known to the customer and/or Videotron, existing prior to subscription to the maintenance plan.
• Damages caused by negligence or vandalism of the installations.
• Damages to the Installations resulting from an act of God, including a natural disaster, fire, flood, lightning, freezing rain or an act of war.
• Repair or replacement of Installations which are not compliant with the electricity codes or applicable standards and regulations.
• Repair or replacement of outlets or inside wiring that are inaccessible because the rooms or parts of the rooms where they are located cannot be accessed.
• Repair or replacement of outside wiring (aerial or buried) connected to separate structures on the same premises.
• Repair or replacement of Installations intended specifically for data transmission.
• Work performed outside of Videotron's business hours.
• Installation of additional outlets or wiring.

Other terms and conditions

• Videotron reserves the right to bill additional charges or cancel the maintenance plan if it deems that the customer is making excessive use of the service, committing abuses, failing to fulfil his/her obligations under the maintenance plan or not making timely payment of the amounts due in accordance with the terms and conditions of the maintenance plan.
• The coverage offered by the maintenance plan becomes effective on the same day as the maintenance plan subscription. The maintenance plan is valid for an initial term of 12 months as of the date of subscription. Cancellation charges apply in the event the subscriber terminates the maintenance plan before its date of expiry. These charges are equal to the residual subscription fees of the maintenance plan for the remainder of the agreed initial term. At the end of the initial term, the maintenance plan remains in force on a monthly basis as per the terms and conditions stated herein.
• Billing shall be reflected in your statement of account at the usual frequency.
• Videotron reserves the right to modify the rates applicable to the maintenance plan at any time.