Questions and answers

Regardless of where you are in Canada, you will only be billed airtime for any local calls you make. Note that whenever you are outside of your local coverage zone, all calls received will be long-distance calls.

Yes. Videotron has roaming agreements with partners in over 200 countries. See the section Coverage and roaming - International to check frequency compatibility and the agreements Videotron has in the various host countries.

International roaming fees apply. Note that no airtime charges apply. Rates vary from one country to the next. For information on rates and services in each country, see the section Coverage and roaming - International.

GSM networks use different frequencies throughout the world. Most networks use either 900 or 1800 MHz, or both. In Canada and the US, the majority of networks, including Videotron, use different frequencies: 850 and 1900 MHz. It is important to know if your wireless device is compatible with one of the frequencies used in the hosting country.

For local calls, dial the area code if there is one, then the number. To make calls to Canada or the US, press and hold the 0 until the "+" symbol appears. Then dial 1, the area code, and the number. For all other countries, press and hold the 0 until the "+" symbol appears, then dial the country code, the area code, and the number.

Whether you're in Canada or abroad, the country code, area code, and phone number must be preceded by the international access code. In Canada and the US, it's 011. In the UK, it's 00. In Hong Kong, it's 01. There are almost as many international codes as there are countries. The "+" symbol replaces the international code and lets you avoid having to memorize the code of the country you are visiting.

In the US, the number of the person trying to reach you is displayed most of the time. It rarely appears when abroad. If it is displayed, it is in the international dialling format, which allows you to call the person back without having to dial the entire sequence again.

Absolutely. In the US, messaging works in the same way as in your local coverage area. In the rest of the world, just add the "+" symbol and the country code before dialling the mobile number. A Montréal number would look like this: +1514xxxxxxx.

Yes. Unless you have not activated call forwarding, all your calls are automatically directed to your wireless phone when you are outside Canada. You will be reachable anywhere in the GSM coverage area where your phone is compatible with the frequency of the hosting country.