FAQ: Discover a few tricks for using your phone's functions - Vidéotron

General questions and answers about handsets

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Handsets

General

How long can I use my wireless phone without recharging?

The life of your battery depends on your phone and its use. Most wireless phones have a battery life that lasts a few days in standby mode and a few hours talk time. To learn more, consult your phone's User Guide.

I am constantly recharging my phone's battery.

Make sure to check the following:

  • The duration of the blacklight; by shortening the time, you will prolong the life of your battery. Consult your phone's User Guide for details.
  • Screen saver; screen savers consume a lot of energy. Deactivate the screen saver.
  • MP3 ringtone; save your battery by replacing it by an analog ringtone.

After making the necessary changes, if the problem is not solved, you phone will need some repair.

My wireless phone is telling me that I have a new message, but I didn't hear it ring.

Sometimes, the signal is not strong enough to receive calls. There could also be network problems in a certain area. If the problem is recurrent, your phone may need some repair.

My phone constantly freezes.

If your phone freezes when you are selecting a downloaded ringtone, the ringtone file may be corrupted. Try deleting it from your phone. If the problem persists or is not related to a ringtone, your phone may need some repair.

My phone doesn't recharge.

Your phone might not be plugged in the appropriate outlet. Consult your User Guide for details.

My phone doesn't ring anymore, it only vibrates.

Your phone might be set on vibrate mode. Consult your User Guide to change the ringtone.

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