TELEVISION

Basic warranty
The basic warranty is valid for one year and is included with the purchase of a terminal or cable modem. The warranty starts automatically on the date on which the services in the customer’s file are activated. In the event of a breakdown following normal use, simply call the technical support team and Vidéotron will dispatch a qualified technician to your home to replace the defective equipment with a new device of the same type.

Extended warranty
To give you more peace of mind, Vidéotron is offering an extended warranty program at low cost. This means that the equipment purchased is under warranty for a total period of three (3) years, starting from the date on which the services are activated. This warranty has the same coverage as the basic warranty.

The extended warranty must be purchased within 30 days of activating the service, and the charge for it will appear on your Vidéotron invoice.

WIRELESS

Guarantees and refund

If the customer is not satisfied with its Equipment, the customer may return such Equipment where it has been bought within fifteen (15) days of the purchase. The customer will get a refund if the Equipment is not damaged and if the Equipment is returned in its original box with all accessories and a purchase proof.The customer shall pay usage fees until return date. No termination fees will be charged to the client.

Manufacturer guaranty

Since Vidéotron does not manufacture or make the Equipment, the only guarantees provided on such Equipment are those of the manufacturers.