Municipal Tax for 9-1-1
As of December 1, 2009, a municipal tax of $0.40 a month per telephone number will appear on your invoice. This tax is intended to fund 911 emergency centres. It will be added to all wireline and wireless telephone services for residential, business and large business customers.
Following an initiative by municipal associations, the City of Montreal and representatives from 911 emergency centres and telephone companies, the new laws required to implement the measure have been proposed by the Ministre des Affaires municipales, des Régions et de l'Occupation du territoire and adopted by the National Assembly of Quebec in the spring of 2008.
Videotron will display the amount of this tax, which is applicable to all current telephone service rates, on its monthly invoice.
For more information:
Municipal finance and development agency for emergency 9-1-1 call centres in
Québec : www.agence911.org.
Local Programming Improvement Fund (LPIF)
In October 2008, the CRTC determined that the television stations present in regions outside the major urban areas needed greater financial support to broadcast more local programs. For this purpose, the CRTC created the Local Programming Improvement Fund (LPIF) and announced that 1% of the gross broadcasting distribution revenues would be used to finance this Fund.
Last April, at the hearing on the renewal of television station licences, some stations outside Montreal and the network CTV asked for more. On July 6, the CRTC granted them an additional 0.5% surcharge, which increased the amount owed for financing the Fund to 1.5% of all gross broadcasting distribution revenues.
Despite the vigorous opposition of Videotron and the other cable distribution companies, every customer will have to pay the LPIF 1.5% of the aggregate revenues collected for all cable distribution services, as of September 1, 2009. Therefore, relatively to this new CRTC obligation, Videotron will adjust the bills of its television service customers. Customers who opted for an extended subscription period will not have to contribute to the Local Programming Improvement Fund (LPIF) during the period. However, the contribution will start at the end of the extended subscription period.
Videotron continues to oppose the existence of this Fund, because it believes that the local stations needs have not really been demonstrated. To comment on the surcharge imposed, you can contact the CRTC by one of the following means:
Online form: Complaints and Inquiries
Mail: Secretary General, CRTC, Ottawa, Ontario K1A 0N2
Fax: 819-994-0218
Toll-free telephone: 1-877-249-CRTC (2782)
Toll-free ATS: 1-877 909-CRTC (2782)
GST reduction, january 1st, 2008
In accordance with the guidelines for applying the goods and services tax of the Government of Canada, the amount of the GST reduced to 5% will appear on invoices that will be issued as of January 1, 2008, as it will on statements issued by public utility companies. No retroactive amount or adjustment will be granted. Visit www.cra-arc.gc.ca
Balance of your last invoice
Payment frequency
Videotron lets you pay for your services once every six months or once a year rather than monthly. To avail yourself of this option, contact Customer service.
No mailing of printed invoice
- Pre-authorized payment (unless there is a change in your services).
- epost (virtual invoice only, from your financial institution).
- Balance for the period is below $4.99 (carried over to the next period without charge).
It may happen that Videotron did not receive a customer’s notice of change of address or, in rare cases, that an administrative error has occurred. If you believe this is the situation, contact Customer service to make the necessary corrections.
Invoice printout
If you only want to know the balance of your account, it is easily available on line at videotron.com or with our telephone automated services. If you absolutely need a printout of your Videotron invoice, contact Customer service. Charges are applicable for this service.
Two months of services on the first invoice
The first invoice following a new subscription is exceptional in that it shows the first 2 months of service. The reason is that the invoice is sent after your connection and your services are always payable a month in advance because this is a service rental. For more information, please refer to the subscription terms and conditions.
Seasonal service
To avoid any reconnection charges, Videotron lets you take advantage of its seasonal offer if you plan to be away for a minimum period of three months or maximum of six months. Certain conditions apply. For more information, please contact Customer service.
Payment methods
Pre-authorized payment
The simplest and most convenient way to settle your Videotron account balance. With your authorization, your bank account or credit card is automatically debited monthly. This allows you to avoid late payment and the possibility of additional charges.
To avail yourself of this option, contact Customer service.
By credit card
Simply call automated services. Allow 2 business days before your payment is credited to your Videotron account.
At an automated teller machine or through telebanking services
You will need a debit card from your financial institution and/or credit card (the latter only if you wish to debit your Videotron account balance to your credit card). You will also need your Videotron invoice. You then go to your bank’s automated teller and follow the procedure shown on the screen. For more information regarding payment of your invoice, consult your financial institution.
The following financial institutions have telebanking services that process payment of Videotron invoices:
Many of these banks now accept payment of your Videotron invoice on line and by telephone. It is often a good idea to include the payment of your Videotron invoice in your bill-payment file. This procedure saves time when you pay your invoice at an automated teller, by telephone or on line. Contact your financial institution for details.
At a bank branch
Simply present your Videotron invoice to your bank teller. Contact your banking institution for business hours.
By cheque or money order
Please send a cheque or money order payable to Vidéotron Ltée at the following address:
Vidéotron Ltée
C.P 11078
Succ. Centre-Ville
Montreal, Québec
H3C 5B7
To avoid any late payment, allow 5 business days for receipt and processing of your cheque.
Note that we do not accept series of postdated cheques. Your Videotron invoice must be paid for each payment period. Postdated cheques covering payment periods later than the upcoming period will be returned. Thank you for your understanding.
On line via epost
epost allows you to receive your Videotron invoice on your financial institution’s virtual site. To avail yourself of this billing method, you must register with the Internet service of your financial institution. The following financial institutions offer virtual bill payment:
Invoice distribution method
Videotron offers three invoice distribution methods:
- Via the Customer Centre section of Videotron's web site
- Via epost
- Via regular mail
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