GST reduction, january 1st, 2008
In accordance with the guidelines for applying the goods and services tax of the Government of Canada, the amount of the GST reduced to 5% will appear on invoices that will be issued as of January 1, 2008, as it will on statements issued by public utility companies. No retroactive amount or adjustment will be granted. Visit www.cra-arc.gc.ca
Balance of your last invoice
Payment frequency
Vidéotron lets you pay for your services once every six months or once a year rather than monthly. To avail yourself of this option, contact Customer service.
No mailing of printed invoice
- Pre-authorized payment (unless there is a change in your services).
- epost (virtual invoice only, from your financial institution).
- Balance for the period is below $4.99 (carried over to the next period without charge).
It may happen that Vidéotron did not receive a customer’s notice of change of address or, in rare cases, that an administrative error has occurred. If you believe this is the situation, contact Customer service to make the necessary corrections.
Invoice printout
If you only want to know the balance of your account, it is easily available on line at videotron.com or with our telephone automated services. If you absolutely need a printout of your Vidéotron invoice, contact Customer service. Charges are applicable for this service.
Two months of services on the first invoice
The first invoice following a new subscription is exceptional in that it shows the first 2 months of service. The reason is that the invoice is sent after your connection and your services are always payable a month in advance because this is a service rental. For more information, please refer to the subscription terms and conditions.
Seasonal service
To avoid any reconnection charges, Vidéotron lets you take advantage of its seasonal offer if you plan to be away for a minimum period of three months or maximum of six months. Certain conditions apply. For more information, please contact Customer service.
Payment methods
Pre-authorized payment
The simplest and most convenient way to settle your Vidéotron account balance. With your authorization, your bank account or credit card is automatically debited monthly. This allows you to avoid late payment and the possibility of additional charges.
To avail yourself of this option, contact Customer service.
By credit card
Simply call automated services. Allow 2 business days before your payment is credited to your Vidéotron account.
At an automated teller machine or through telebanking services
You will need a debit card from your financial institution and/or credit card (the latter only if you wish to debit your Vidéotron account balance to your credit card). You will also need your Vidéotron invoice. You then go to your bank’s automated teller and follow the procedure shown on the screen. For more information regarding payment of your invoice, consult your financial institution.
The following financial institutions have telebanking services that process payment of Vidéotron invoices:
Many of these banks now accept payment of your Vidéotron invoice on line and by telephone. It is often a good idea to include the payment of your Vidéotron invoice in your bill-payment file. This procedure saves time when you pay your invoice at an automated teller, by telephone or on line. Contact your financial institution for details.
At a bank branch
Simply present your Vidéotron invoice to your bank teller. Contact your banking institution for business hours.
By cheque or money order
Il suffit de nous faire parvenir un chèque ou mandat poste au nom de Vidéotron ltée. à l'adresse suivante :
Vidéotron Ltée
C.P 11078
Succ. Centre Ville
Montreal, Québec
H3C 5B7
To avoid any late payment, allow 5 business days for receipt and processing of your cheque.
Note that we do not accept series of postdated cheques. Your Vidéotron invoice must be paid for each payment period. Postdated cheques covering payment periods later than the upcoming period will be returned. Thank you for your understanding.
On line via epost
epost allows you to receive your Vidéotron invoice on your financial institution’s virtual site. To avail yourself of this billing method, you must register with the Internet service of your financial institution. The following financial institutions offer virtual bill payment:
Invoice distribution method
Vidéotron offers three invoice distribution methods:
- Via the Customer Centre section of Vidéotron's web site
- Via epost
- Via regular mail
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