Quick troubleshooting
Information about Video-On-Demand (VOD) and the illico PIN
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The default PIN (personal identification number) on all illico terminals* is “0000.” To personalize your PIN in order to activate the parental control feature or prevent anyone else from ordering a VOD movie without your permission, please do the following: |
1. On the remote control of your illico terminal*, press the SETTINGS button twice. You should then see the General Settings screen.
2. In the Selections menu of this screen, use the navigation buttons to select Order: PIN, and then press SELECT.
3. When the Change option is highlighted, press SELECT again.
4. Enter your current PIN. The default PIN remains “0000” until it is changed.
5. Enter the new PIN, and then re-enter it to confirm your choice.
If you forget your PIN, you can no longer change it from your illico terminal*. You will have to call customer service and have it re-initialized. Please note that only the person responsible for the account is authorized to request this.
Changing my illico digital channels package
Select one of three practical options:
1. From the illico remote control. Press the yellow triangle on your remote control to display the interactive menu. Select Change your channels and press SELECT. Enter your Vidéotron account number and follow the screen instructions.
2. On the videotron.com site. Select the Customer Centre menu and then the On-line illico services tab in the menu on the left of the screen. When the On-line illico services submenu opens, click the Select packages or Select pay-per-view channels tab. Enter your Vidéotron account number and click Submit.
3. Contact customer service.
Poor picture reception
In most cases, simply re-initializing the illico terminal* re-establishes the service. To re-initialize, you need to turn off the illico terminal*, disconnect it from the wall outlet, and then reconnect it. When the time displays on the front panel of the terminal, restart the terminal and tune to a channel. If the problem persists, please contact technical support.
The TV program guide no longer displays data
Change the terminal Display language and return to the initial language when the problem is solved. To change the Display language, press SETTINGS twice and select Language: Screen on the General Settings screen options menu.
* illico terminals : Explorer or Pace models
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