You get an error message when entering your account number
You must enter your account number without spaces or hyphens.
Minimum system configuration to use the Vidéotron Security Services
To use the Vidéotron Security Services version 6, your system must meet the following requirements:
- Personal Computer running Microsoft Windows™ 2000 SP3, Windows XP or Windows Vista. Please note that Server and 64-bit editions of those platforms are not supported.
- Internet Explorer 6.0 or more recent. Internet Explorer must be installed but it does not have to be set as the default browser.
- 250 MB of free hard disk space for installation.
Activation of the Vidéotron Security Services fails or you need to enter a new account number
To correct his issue, your activation information should be deleted. To do so, please follow the instructions below:
- From the Start Menu, launch the Vidéotron Diagnostic Utility Start > Vidéotron Security Services > Vidéotron Diagnostic Utility.
- Click Next to start the tests.
- If no issues are detected, click Perform Repairs.
- Select Remove activation files and click OK.
- Once the repair is complete, close the diagnostic utility and restart the Vidéotron Security Services. The software will then ask you to re-authenticate.
* This procedure restarts the activation process. Your account number will be requested during the activation process.
Cookies are blocked cookies and security settings in Internet Explorer prevent activation
Before reinstalling, please ensure that Internet Explorer accepts cookies:
- Open Internet Explorer.
- Click on Tools > Internet Options.
- Click on the Privacy tab, then on the Advanced button.
- Select "Override automatic cookie handling."
- For first- and third-party cookies, select Accept.
- Click OK on both screens to close Internet Options.
Anti-Virus, Anti-Spyware or PC Optimizer fails to start with your Vidéotron Security Services
When one of the above mentioned services fails to start, please reinstall the service by following the instructions below:
- From the Start Menu, launch the Vidéotron Diagnostic Utility
Start > Vidéotron Security Services > Vidéotron Diagnostic Utility
- Click Next to start the tests
- If no issues are detected, click Perform Repairs
- Select the appropriate option for the service to reinstall:
- Reinstall anti-virus
- Reinstall anti-spyware
- Reinstall anti-spyware (real-time)
- Reinstall system optimizer (defrag)
- Click OK
- Once the repair is complete, close the diagnostic utility and restart the Vidéotron Security Services.
* You must have the appropriate account privileges in order to reinstall the services..
Unable to delete infected files
The virus might be trying to attach itself to the system's restoration files. If so, it will reappear if you restore your computer to an earlier state. Unfortunately, damage to restoration points cannot be fixed but the error can be corrected.
- Click on Start > Control Panel > System > System Restoration.
- Select Deactivate System Restoration on all drives.
- Click on OK and restart your computer (answer Yes to every message you receive).
- After restarting: click on Start > Control Panel.
- Double-click on System.
- Click on System Restoration.
- Remove the Deactivate Restoration selection from the system in all drives.
- Click on OK and restart your computer (answer Yes to every message you receive).
- Perform a new virus scan to ensure that all files are disinfected.
A Vidéotron Security Services configuration file is corrupted due to a crash or improper closing of the application
If a Vidéotron Security Services configuration file is damaged or corrupted, the software may not function appropriately.
- From the Start Menu, launch the Vidéotron Diagnostic Utility.
Start > Vidéotron Security Services > Vidéotron Diagnostic Utility.
- Click Next to start the tests.
- If no issues are detected, click Reset all settings.
- Click Yes in the confirmation window.
- Once the repair is complete, close the diagnostic utility and restart the Vidéotron Security Services.
You are already a subscriber and need to download Vidéotron Security Services again?
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