Connecting a second TV to the classic cable service

It is essential you inform Vidéotron about the addition of one or more TV sets to your regular outlet so as to standardize these additional connections. If you fail to do so, you slightly alter the cable signal you receive and obtain poor reception on all your TV sets.

Recording a TV channel with my VCR

Here is a simple way to connect a VCR to record your favourite channels.

1. Connect the cable wire coming from the wall into the cable in jack on your VCR.
2. Using another cable wire, connect your VCR to the TV. Connect one end of the cable into cable out on your VCR and the other end into cable in on your TV.
3. Turn on your VCR.
4. Tune your TV to channel 3.
5. Use your VCR remote control to change channels.

You can record the channel you are watching or you can program your VCR to record a channel at a date and time of your choosing. Please note that when your VCR is turned on, your TV must always be tuned to channel 3.

My television only gets channels 2 to 13. What should I do?

• On your remote control, press the "CATV", "AIR/CABLE" or "ANT/CABLE" button. A message will appear on the screen. Hold the button down until the message "CATV-STD" or "CABLE" appears. The modes "CATV-HRC" and "CATV-IRC" are incompatible with cable.
• Check the back of your television, near the cable input, to see if you have a converter. If so, set it to "CABLE".
• In your television menus, look for the "Tuning", "Tuning mode", "Setup", "Air/Cable" or "CATV" option.
• After reactivating the "CATV" function, you might have to reprogram the channels with your television's "Auto-Prog" or "Auto-Scan" function to restore the channels to memory.
• In all cases, refer to your television's user manual.
• If these measures don't work, please contact the technical support centre for your television manufacturer

A channel that I had before is no longer available. Is this normal?

• The channel line-up can vary depending on the location or region where you live.
• The digital positioning of the station broadcasting the channel can change within the same city.

Please consult the channel line-up of your region.

I no longer get the Évasion, Séries+, Historia, Ztélé and CNN channels

Check the details of your last invoice and the package you subscribe to. If you have the Télémax package (not Télémax Plus), the Évasion, Séries+, Historia, Ztélé and CNN channels are not included in your current package. If you would like to have them added to your Télémax package, contact customer service.

If Télémax Plus is shown on your invoice and you cannot access these channels, please inform technical support.

Questions about the transition to analog in the United States?

1. Will Videotron continue offering analog cable service?
Yes, both after February 17, 2009 and after June 12, 2009.
There will be no change to Videotron's cable services, either analog or digital.

2. Who will be affected by the transition to digital?
No Videotron customer will be affected by the end of analog broadcasting in the U.S. All Videotron customers will continue enjoying the best entertainment experience.

3. Will I need a decoder to view U.S. channels?
No. Canadians won't have to make the transition to digital until August 2011, the deadline set by the CRTC.

4. What impact will the end of analog broadcasting in the U.S. have on the reception of American stations in Canada?
There will be no impact. Videotron will convert American HD signals to analog. Customers will continue receiving the signal the same as before.

5. Will there be extra charges for receiving U.S. channels?
No.

6. How will this affect my cable package?
It will have no affect.

7. Some U.S. stations are carrying commercials for decoders. Should I buy one?
You don't have to. However, if you do want a decoder, you can get one from Videotron.

8. Is Canada going to end analog broadcasting too? If so, when?
The CRTC has set August 31, 2011 as the date for the transition to digital.