I can only get channels 2 to 13

If your TV only gets channels 2 to 13, it is in antenna mode, not in cable or TV mode. To change the operating mode, please see the owner's guide for your TV.
You will need to program the channels, using the programming function on your TV's menu. To find this menu function, see the owner's guide for your TV.

All the channels are snowy; but reception on channel 3 and 27 and up is fine

If you see a snowy image on all channels except channel 3, and channel 27 and up, you may have a VCR connected to the TV. Be sure to do the following:

• Locate the cable wire coming from the wall directly behind the TV and connect it to cable in.
• If the problem persists, program the channels using the programming function on your TV's menu. To find this menu function, see the owner's guide for your TV.
• If the problem persists after you've reprogrammed the channels on the TV, we advise you to have your TV checked.

Ever since I moved, the channels are no longer in the same positions

The channel lineup may differ according to your neighbourhood or the area you live in. The numeric position of a channel's broadcast channel may differ within the same city. Please refer to the channel lineup.

I no longer get the Évasion, Séries+, Historia, Ztélé and CNN channels

Check the details of your last invoice and the package you subscribe to. If you have the Télémax package (not Télémax Plus), the Évasion, Séries+, Historia, Ztélé and CNN channels are not included in your current package. If you would like to have them added to your Télémax package, contact customer service.

If Télémax Plus is shown on your invoice and you cannot access these channels, please inform technical support.

Reception of channels 2, 6, 7 and 17 is not clear, rather snowy

If you notice a deterioration in reception of channels 2, 6, 7 and 17:

1. Check whether the cable wire is firmly screwed into the wall outlet and inserted into the appropriate connector at the back of the TV or VCR.
2. If the problem persists, contact technical support.

A black rectangle appears on screen when I'm watching certain channels

A black rectangle in the TV screen means that your TV's closed-caption function is activated. You need to deactivate it. To find this menu function, see the owner's guide for your TV.

 The sound doesn't match the program I'm watching

If the sound does not match the program you are watching, your TV's SAP (Second Audio Program) function is probably activated. To disable this function, please refer to the owner's guide for your TV.

All the channels I get are rather snowy

1.Check whether the cable wire coming from the wall is firmly screwed to the wall outlet and inserted into the appropriate location on the back of the TV.
2. If you have added one or more TVs yourself by using a splitter, remove the splitter. Connect the cable wire coming from the wall directly into the cable in jack on your TV.
3. If the problem persists, contact technical support.

Connecting a second TV to the classic cable service

It is essential you inform Vidéotron about the addition of one or more TV sets to your regular outlet so as to standardize these additional connections. If you fail to do so, you slightly alter the cable signal you receive and obtain poor reception on all your TV sets.

Recording a TV channel with my VCR

Here is a simple way to connect a VCR to record your favourite channels.

1. Connect the cable wire coming from the wall into the cable in jack on your VCR.
2. Using another cable wire, connect your VCR to the TV. Connect one end of the cable into cable out on your VCR and the other end into cable in on your TV.
3. Turn on your VCR.
4. Tune your TV to channel 3.
5. Use your VCR remote control to change channels.

You can record the channel you are watching or you can program your VCR to record a channel at a date and time of your choosing. Please note that when your VCR is turned on, your TV must always be tuned to channel 3.