Personal Call Manager help
General questions
General help content
- Why a Personal Call Manager?
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The Personal Call Manager lets you manage your calls online and consult your call log from any Internet access.
- Is the Personal Call Manager dependent on the Softphone or my Internet connection?
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The Personal Call Manager takes care of all your calls even if your Softphone is disconnected! The Personal call manager works at the heart of the network which ensures there will be no interruptions.
- How are the Personal Call Manager functions used?
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1) First, the Personal Call Manager checks if the Call Screening function is activated and if the incoming call corresponds to the numbers in Call Screening. If so, the call is immediately redirected to voicemail.
2) Second, the Personal Call Manager checks if the Do Not Disturb function is activated. If so, the call is immediately transferred to voicemail, independently from the forwarded calls programmed. Note: Activate the Privacy function if you do not want your Softphone to ring and trigger the Multiple Ringing function.
3) Third, the Personal Call Manager checks if the Call Forward or Multiple Ringing functions are applied.
a) In the case of Call Forwarding, the call is immediately redirected and the number dialed ultimately determines how the call is processed, same as a normal call.
b) In the case of Sequential Multiple Ringing (one after the other), the Personal Call Manager tries to reach each number on the list according to the order you have chosen. If there is no answer at the first number after a certain number of rings, the Personal Call Manager attempts to reach the next number. The string of calls is interrupted when the call is answered (respondent, answering machine, voicemail, etc.). If there is no answer at any of the numbers, the call is forwarded to the voicemail. Please note that the set-up time of a call may vary depending on the networks (wireless, overseas, etc.). We recommend that you test the set-up time for the numbers that are potentially slow.
c) In the case of Simultaneous Multiple Ringing (at the same time), the Personal Call Manager dials every number on the list, including the Softphone. The first number to answer (respondent, answering machine, voicemail, etc.) establishes the connection. If there is no answer after a predetermined number of rings, the call is transferred. Please note that the set-up time of a call may vary depending on the networks (wireless, overseas, etc.). We recommend that you test the set-up time for the numbers that are potentially slow.
Login
- What are my username and password?
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Your username and password are defined upon the activation of your Softphoneaccount with a Vidéotron Customer Service representative. Please note that the username and password are specific to the Softphone service; they are independent from WebMail and 'Customer Centre'.
Home
- What information is displayed on the home page of the Personal Call Manager?
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The status of each function (Multiple Forwarding, Call Forwarding, Call Screening and Do Not Disturb) as well as the call logs for all incoming and outgoing calls.
Call log
- What is a Call Log?
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The Call Log is a history of all the calls made and received by the Softphone, whether they were answered or not. It is always activated, even when the Softphone is not connected. It is a network function, independent from the local application of the Softphone on your computer.
- What is the limit of the Call Log?
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The Log keeps track of the last 100 calls made and the last 100 calls received, whether answered or not.
- What historic information does it contain?
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The date, time and length of the call, as well as the caller's number or destination. In the case of calls received, the caller's name according to the information on the display will also appear.
- Which time zone is used to associate a time to a call?
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The usual Eastern Standard Time (GMT-05) in Québec is used in the Call Log. Please note that the switch to daylight saving time is automatic.
- Billing and details of calls
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Note that call details differ slightly from billing details.
- Duration of calls forwarded
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Note that the duration of calls is only valid for those that were answered by Softphone. The duration of calls forwarded to voicemail or another number appears as 00:00, whether answered or not.
Multiple ringing
- What is Multiple Ringing?
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The Multiple Ringing function lets others automatically reach you at several numbers: wireless, home phone, cottage, other. You can choose to have your phones ring one after another (Sequential Multiple Ringing) or all at once (Simultaneous Multiple Ringing).
Call forwarding
- What is Call Forwarding?
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Call Forwarding lets you immediately transfer the calls intended for your Softphone to the number of your choice, whether it is local, long distance or overseas
- Are long distance calls billed?
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Yes, long distance charges apply to all long distance calls made through Call Forwarding.
Call screening
- What is Call Screening?
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Call Screening lets you select the numbers you wish to forward directly to voicemail. You can also apply certain settings to calls identified as "Confidential".
- How many numbers can I screen?
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Up to twenty specific numbers can be screened.
- Where are screened calls directed?
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They are automatically transferred to voicemail.
- What is a "Confidential" call?
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It's a call where the caller voluntarily blocks the transmission of his/her phone number (by using *67, for example).
- What is the order of precedence of Call Screening with respect to other functions?
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Call Screening has precedence over all other functions. Calls screened are immediately directed to voicemail and are not processed.
Do not disturb
- What is Do Not Disturb?
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This function lets you determine periods of time during which you wish to not be disturbed by a ringing phone. During these times, all calls are automatically redirected to voicemail without the Softphone ever ringing or forwarding your calls, if you have defined that setting.
- How many periods can I define?
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Do Not Disturb allows you to define up to ten different periods.
- What is the order of precedence of Do Not Disturb with respect to other functions?
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Call Screening overrides Do Not Disturb and Do Not Disturb has precedence over the Call Forward and Multiple Ringing functions. When it is active, all calls are automatically directed to voicemail.
Mailbox settings
- What are Mailbox Settings?
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These settings let you define the number of rings before voicemail answers the call.
Change password
- What is Change Password?
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Change Password lets you change your Softphone and Personal Call Manager password.
Presence manager
- What is Presence?
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Presence lets you see if a Softphone user is connected to their Softphone. The Presence also lets you know if the user is logged in, for example "Online", "Busy", "Be right back", etc.
- What is the Presence Manager?
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It lets you manage the Softphone users who see your presence status from their Softphone.
- Who can see my Presence?
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All Vidéotron Softphone users (not only those from your company) can see your presence if and only if they add you to their Softphone configuration. They must know your username and domain name. Note that the Presence only works between Vidéotron Softphone users.
What is the Personal Call Manager?
The Personal Call Manager lets Softphone users customize their call management options and access their call log.
