Softphone technical support

Documentation

Startup Guide

Quick troubleshooting

Softphone

What do I need to subscribe to the Softphone service?

In order to subscribe to Softphone, you must a) have Vidéotron cable Internet access, and b) have a computer that meets the hardware requirements.

What computer hardware is required for using Softphone?

Hardware and software configuration for audio conversation:

• Windows XP SP2.
  N.B. This version of Softphone is not compatible with Windows Vista.
• Pentium 4, 1.5 GHz or faster
• At least 64 MB of RAM and 75 MB of free disk space
• Vidéotron Internet access*
• Micro-USB communications headset
• Windows administrator user account (for installation)

Additional configuration for video conversation

• Pentium 4, 3 GHz or faster
• USB Web camera, 1.0 mega-pixel, 15 images per second

Where can I find the software?

Softphone must be downloaded at videotron.com/softphone/download. You must have a valid Softphone account to access it. Note: The software is specific to the main service address where it is used. Do not try to install a Softphone that has not been downloaded for your specific Softphone account.

Where can I find the installation manual?

Softphone installation is simple and straight-forward. For detailed information and optimal performance, for example, on configuring sound or other functions, see the Startup Guide. If you have already installed Softphone, the PDF guide is also available on your computer. From the main software screen, click the « Menu » tab and then « Startup Guide ».

Personal Call Manager

Is the Personal Call Manager dependent on the Softphone or my Internet connection?

The Personal Call Manager takes care of all your calls even if your Softphone is disconnected! The Personal call manager works at the heart of the network which ensures there will be no interruptions.

What are my username and password?

Your username and password are defined upon the activation of your Softphone account with a Vidéotron Customer Service representative. Please note that the username and password are specific to the Softphone service; they are independent from the Customer Centre.

I forgot my password, what do I do?

You must reset your password to define a new one. Passwords are reset from the Customer Centre section of videotron.com by a Softphone account administrator.

How do I activate or deactivate each Personal Call Manager function?

Click on the name of the function: you will be redirected to a confirmation page.