Do I have to contact my former telephone company to cancel my subscription with them?

If you have kept the same telephone number, the subscription with your former provider ended automatically when your service was migrated to the Vidéotron's network.

However, if you have not kept your former telephone number, you must contact your former provider immediately to let them know you have switched to a new one.

What happens with the invoice from my former telephone company?

If your telephone number has been transferred to Vidéotron's network, your former telephone company will send you an invoice or statement within days of the transfer. If there is a credit on your balance (this is usually the case since most monthly charges for telephone service are billed in advance), you will receive a cheque. If you owe money, you must pay the outstanding amounts. There might be a period of two months before you receive a cheque. Usually, you do not need to contact them.

What do I do with the voice mail from my former provider?

Make sure it is completely empty, so you don't lose any important messages. If you had Bell Call Answer service, dial 3431, followed by the first three digits of your telephone number and follow the instructions. Example: for 281-1711, dial 3431281.

Do I have to give notice that I have changed telephone service provider?

No, not if you have kept the same telephone number. If you haven't, you must notify all your contacts. Bell Canada generally offers one free month of call referral (a message indicating your new telephone number).

If you have kept the same telephone number, there is no need to let your alarm company know that you have changed telephone service provider.