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Is Vidéotron telephone service reliable? Vidéotron telephone service compares favourably to that of other telephone service providers. For many years, Vidéotron has been investing heavily in its network infrastructure to continually increase the dependability of its network. We are confident of attaining reliability on a par with traditional telephone networks in the near future.  What distinguishes Vidéotron’s network from the traditional telephone network? Vidéotron’s access network consists
of coaxial cables, whereas the traditional telephone networks
use copper wire cables. The performance of coaxial cables greatly
surpasses that of copper wire cables: a coaxial cable can carry
the equivalent of 4,400 megabytes per second (mbps), i.e. 550
times the volume of data carried by a traditional copper wire
pair under optimal conditions (8 mbps). Can interruptions of Vidéotron telephone service occur? Yes. This is normal. No network is infallible. Many factors can affect coaxial cable network service (several
of which also affect the traditional telephone networks): Is this what is known as “Internet telephony”? No. Vidéotron telephone service does not
go through the Internet. Do I have to be a cable Internet subscriber to subscribe to Vidéotron telephone service? No. Vidéotron telephone service is separate
from its Internet service and available to all households on
the territory served by Vidéotron cable (check the availability
date in your area). If you like, you can subscribe to the telephone
service only. However, if you subscribe to other Vidéotron
services, you will qualify for additional rebates on your telephone
services and enjoy other benefits. Can I surf the Net, watch TV and talk on the telephone at the same time? Yes, you can. Vidéotron's leading-edge technology lets you watch TV, use the telephone and surf the Net. Using one service does not in any way prevent you from using the others. Are telephone conversations carried over the Vidéotron's network confidential? Yes. Although Vidéotron's technology is similar to the Internet's, telephone conversations are carried over Vidéotron's network, not the Internet. On Vidéotron's network, telephone calls are encrypted, which means they are totally secure. If you have other questions about Vidéotron telephone service, you can call our customer service at 1-877-380-2511. Is the service compatible with my home security system connected to a remote monitoring station? Vidéotron's telephone service is compatible with almost all alarm systems on the market. This check is included in our technician's preliminary validation before the telephone system is even installed. The following companies officially recognize Vidéotron's cable telephony technology as an alternative to traditionnal phone line for home security systems to connect to their monitoring station. |
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