Get peace of mind with Vidéotron Inside Telephone Wiring Maintenance Plan

As a subscriber to Vidéotron’s cable telephone service, you qualify for Vidéotron Inside
Telephone Wiring Maintenance Plan. Your home telephone wiring is not covered against wear and tear or potential breakage. Unlike coaxial cabling, your home telephone wiring is under your responsibility. This is why Vidéotron offers you the opportunity to subscribe to its Inside Telephone Wiring Maintenance Plan for as little as $3.75/month*. It’s a small price to pay for the peace of mind that comes with being protected.

The terms and conditions of the Inside Telephone Wiring Maintenance Plan are in addition to those of the Vidéotron’s telephony contract. You will find a copy ofthis contract in your User Guide, by logging on to www.videotron.com/terms or by calling Vidéotron’s Customer Service. In the event of conflict between the terms and conditions stipulated in this document and those stated in the telephony contract, the latter shall take precedence.

The Maintenance Plan is available exclusively to Vidéotron’s cable telephone service subscribers.

Services covered by the Maintenance Plan
 

	Repairs or replacement of indoor cabling outlets** (the Installations), connected to Vidéotron’s telephone service network, which are no longer working due to normal wear or accidental breakage.
	Diagnostic testing of malfunctions caused by terminal equipment, such as telephones, faxes and modems.
	Repair or replacement of outlets or inside wiring due to physical damage caused in a portion of the premises, provided the telephone service is operational.
	Repair or replacement of outlets or inside wiring due to damages caused by domestic animals.

Services not covered by the Maintenance Plan

 

	Repair or replacement of any terminal equipment.
	Problems with or damage to the Installations known to the customer and/or Vidéotron, existing prior to subscription to the Maintenance Plan.
	Damages caused by negligence or vandalism of the Installations.
	Damages to the Installations resulting from an act of God, including a natural disaster, fire, flood, lightning, freezing rain or an act of war.
	Repair or replacement of Installations which are not compliant with the electricity codes or applicable standards and regulations.
	Repair or replacement of outlets or inside wiring that are inaccessible because the rooms or parts of the rooms where they are located cannot be accessed.
	Repair or replacement of outside wiring (aerial or buried) connected to separate structures on the same premises.
	Repair or replacement of Installations intended specifically for data transmission.
	Work performed outside of Vidéotron’s business hours.
	Installation of additional outlets or wiring.

Other terms and conditions

 

	Vidéotron reserves the right to bill additional charges or cancel the Maintenance Plan if it deems that the customer is making excessive use of the service, committing abuses, failing to fulfil his/her obligations under the Maintenance Plan or not making timely payment of the amounts due in accordance with the terms and conditions of the Maintenance Plan.
	The coverage offered by the Maintenance Plan becomes effective on the same day as the Maintenance Plan subscription. The Maintenance Plan is valid for an initial term of 12 months as of the date of subscription. Cancellation charges apply in the event the subscriber terminates the Maintenance Plan before its date of expiry which equal to the residual subscription fees of the Maintenance Plan for the remainder of the agreed initial term. At the end of the initial term, the Maintenance Plan remains in force on a monthly basis as per the terms and conditions stated herein.
	Billing shall be reflected in your statement of account at the usual frequency.
	Vidéotron reserves the right to modify the rates applicable to the Maintenance Plan at any time.

 

*Minimum 12-month subscription required.
** From the demarcation point, i.e. the place where Vidéotron’s modem and equipment are connected to the customer’s equipment, as defined in the contract.