How do I activate the voice mail on my wireless?

Configuration of the "1" key

In theory, voice mail activation is automatic. However, if the "1" key on your device is not programmed, you will have to record the phone number of the voice mail's server on your wireless. This procedure varies according to the device you use:

Motorola L6 V190 V235 V360	Press the middle button to view the menu. Choose "Messages" and then "Select". Press "Options". Proceed to "Voice Mail Setup" and then "Select". Go to "Voice Mail No." and then select "Change". Dial + 1 514 513-1602 or + 1 514 467-9959. For the "+" sign, hold down the "0" button. Click "OK".
Motorola KRZR K1	Press the middle button to view the menu. Choose "Messages" and then "Select". Now choose "Options". Proceed to "Configuration" and then "Select". Choose "Modify". Dial + 1 514 513-1602 or + 1 514 467-9959. For the "+" sign, hold down the "0" button. Click "OK".
Sony Ericsson K310a Z310a W300 W580 W710i W600i Z520 Z550a	Press the right button to view the menu. Choose "Messaging" and then "Select". Now choose "Settings" and then "Select". Proceed to "Voice Mail No" and then "Select". Dial + 1 514 513-1602 or + 1 514 467-9959. For the "+" sign, hold down the "0" button. Click "OK".
Sony Ericsson J300	It is not possible to configure your voice mail with this type of phone.
Nokia 2610 6126	Press the middle button to view the menu. Choose "Messaging" and then "Select". Now choose "Messages" and then "Select". Go to "Voice Mail No." and then "Select". Dial + 1 514 513-1602 or + 1 514 467-9959. For the "+" sign, hold down the "0" button. Click "OK".

The voice mail phone number is +15144679959. If this number doesn't work, enter +15145131602. These numbers are valid across the province of Québec (514, 450, 418, 819).

Voice mail configuration

• Press the number 1 button on your wireless phone to access your voice mail.
• If the number has not yet been programmed into the memory of your wireless phone, turn your device off and on again and then try to access your voice mail again.
• If you cannot access it, contact our customer service by simply dialing *611 from your wireless phone for some assistance.
• If you subscribe to the voice mail service, when you access your voice mail for the first time, the system will ask you to create a 4-10-digit password. For security purposes, we recommend that you choose a confidential numeric code that only you know and that you can easily remember.
• If you ever forget your password, simply dial *611 from your wireless phone for some assistance.

How do I access my voice mail from my wireless?

Accessing voice mail from your wireless

• Press and hold the "1" key to access voice mail.
• Enter your password.
• Select the "Listen to messages" function from the main menu.
• Follow the instructions to listen to your messages.

Accessing voice mail from another phone

• Dial your wireless phone number.
• When you hear your personal greeting, press the "#" key.
• Follow the instructions.

How do I send a text message?

• Access the phone menu and select "Messaging".
• Select the "Write New" option to compose a new message.
• Write your text using the number keys.
• Dial the phone number of the recipient.
• Send the message.

To learn more about how text messaging works on your specific handset, please visit the Wireless 101 section. You can also contact one of our Technical Support agents at *611.

How do I change the password to my voice mail?

You are encouraged to change the password the first time you access your voice mail. You can then change your password whenever you want by following these steps:

• Access your voice mail by pressing the "1" key.
• Select option 4 (Personal options).
• Select option 2 (Administrative options).
• Select option 1 (establish or change Password).
• Enter your new password, then press the "#" key.
• Press the "1" key to confirm your new password.

My display shows the following message: "Insert SIM card". What should I do?

This message could appear for many reasons, but most often because:

• A SIM card has not been inserted in the device.
• The SIM card was inserted on the wrong side. The gold contacts have to be aligned with those on the phone.
• The phone did not recognize the card.
• The card was not locked in correctly.

To correct the problem:

• Make sure that your SIM card is not scratched, wet or damaged.
• Turn off your device.
• Remove the phone battery.
• Remove the card, then reinsert it. Many phones have a locking system to prevent the SIM card from moving around and to ensure sufficient contact. If this is the case, check that the metal bar is blocking the card properly and preventing it from moving.
• Replace the battery, and switch the phone on.

If the message continues to appear, try putting the card in another GSM device. If the problem is not solved, contact one of our Technical Support agents at 1-866-380-2967.

My display shows the following message: "Unregistered SIM". What should I do?

Your SIM card might not be activated in the Videotron system.

• Wait a few minutes if you are asked to.
• Remove the phone battery then the SIM card.
• Reinsert the card.
• Make sure that the metal bar (if applicable) is blocking the card properly and preventing it from moving.
• Replace the battery, and switch the phone on.

If the message continues to appear, contact one of our Technical Support agents at 1-866-380-2967

What do I do if my device breaks?

15-day money-back guarantee:

If you bought your device by phone or on our Website, call 1-88-VIDEOTRON to take advantage of the 15-day guarantee. For purchases made in a Videotron store or kiosk, please return to the point of purchase. Videotron's money-back guarantee only applies to the first 15 days following the purchase of your first device.

Manufacturer's warranty

If your device needs to be repaired during the period of the manufacturer's warranty, please visit a point of service. The manufacturer's warranty is valid for one year on devices and accessories.

Proof of purchase is required if you want to claim your 15-day money-back guarantee or the manufacturer's warranty.

If your warranty has expired or if the damage is not covered by the warranty, you must go to a point of service. Your device will be sent for repairs, and you will have to pay for the estimate. If you decide to have your device repaired, the estimate will be deducted from the repair costs.

Please note: whatever the situation, a device can be loaned to you at no extra cost for the duration of the repairs, following certain conditions stipulated in your service contract.

How do I activate my Bluetooth headset?

To pair your Bluetooth headset with your device, you first have to activate the Bluetooth option in your device. Consult your user guide to learn how your phone supports this technology.

Turn on your Bluetooth headset after charging it fully. Then, follow these instructions:

• Synchronize (or match) the Bluetooth headset by using the common code provided in the headset's user guide (usually "0000").
• To activate the headset, select it as the hands-free mode of communication on your device.

For more information, please consult the user guides for your wireless device and your Bluetooth headset. You can also contact one of our Technical Support agents at *611.

How do I change the volume on my device?

All phones support many types of ringtones, from silent to very loud. However, each device has its own procedure for changing these options.

Consult your user guide or contact one of our Technical Support agents at *611.

How do I unlock my device / SIM card / keypad?

Unlocking my device

Each manufacturer has a default PIN to lock its devices (for example, 0000 or 12345). Once the locking option is activated on your device, you can change the code to your liking.

If you don't remember the new code, you have an unlimited number of opportunities to try and key it in. However, if you still don't remember it, you will have to go to a point of service with your device to have the software reinitialized.

Personal Identification Number (PIN)

To maintain confidentiality and security, it is possible to have a security code on your SIM card by activating the PIN function. The PIN is a four-digit number that you enter each time you charge your phone.

You can modify your device's configuration menu. If you forget the PIN, after five consecutive attempts, your phone will lock. You will have to enter a personal unblocking key (PUK) that one of our Technical Support agents will give you when you call 1-866-380-2967.

Please note: if you enter the PUK code incorrectly 10 times in a row, your SIM card will be locked permanently. You will have to buy yourself a new one

Unlocking the keypad

Certain phones offer the option to lock all the keypad keys so as to avoid accidental occurrences when the phones are in a pocket or bag. For most devices, you simply click on "Menu" then "*". Consult your user guide to be sure of the procedure to follow.