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Residential / Telephony / Optional features

Optional features

Find all your favourite features at the best prices around1

Picture of product Optional features
Residential line Residential line Plus
$5.00 Included

You can see the name and number of the person calling you on your display.

Note: This service requires a compatible phone with a display screen.

This feature is included with the #set ($product = $velocityService.getProduct("prod110022")) Residential Line Plus.

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$2.00 Included

Videotron always gives you more for your money with Caller ID on TV for your Residential Line and Television services.

This feature is included with the #set ($product = $velocityService.getProduct("prod110022")) Residential Line Plus.

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$5.00 Included

This service lets your callers leave messages when you can't answer the phone.

Listen to messages you missed when you're not at home.

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$4.00 Included

Enhance your Voicemail experience with Voicemail Plus.

Have the superior message capacity in terms of number of calls and duration (50 10-minute messages)

Pick up your messages as they come in, send messages to a contact list, and access your Voicemail free of charge anywhere within Canada and the United States.

Required: Voicemail

This feature is included with the #set ($product = $velocityService.getProduct("prod110022")) Residential Line Plus.

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$2.00 Included
When you receive a voice message, this service immediately forwards it as an attachment (.wav file) to the Videotron e-mail address of your choice.
$5.00 Included
The Call Waiting service prevents you from missing a call while you are on the line. A brief tone alerts you to another incoming call, while you are on the line.

By using different tones, this service also allows you to determine whether the waiting call is local or long distance. Incoming calls also have a unique ring that allows you to determine whether they are local or long-distance calls.
$5.00 Included
With the call forwarding service, you can have your calls automatically forwarded to a number where you can be reached including your cell phone, your pager or your Voicemail.

Note: If you forward your calls to a telephone number outside your local calling area, the usual long-distance charges will be billed if there is an answer at that number.
$5.00 Included
While you are talking on the phone to one person, you can easily bring a third party in your discussion for a conference call using the Three-Way Calling service.
$5.00 $5.00

Block unwanted incoming calls.
$2.00 $2.00

Control the publication of your name and phone number.
$5.00 $5.00
This feature allows you to obtain and automatically redial the telephone number of the last person who called your number.
$5.00 $5.00
Busy call return service allows you to have a busy line monitored for 30 minutes. When the line becomes free, your telephone will ring in a distinctive way.
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The call blocking service is available on your phone line. It prevents the person you are calling from seeing your name and telephone number displayed on their telephone screen.
$5.00 per use $5.00 per use
The call trace service enables you to take action when you are being bothered by unwanted calls by allowing you to trace them.

If you are receiving many harassing calls, you must be prepared to call the police so they can investigate. According to regulations, Videotron cannot provide you with this information.

Note: Charges apply each time this service is used (whether or not you call the police).
$5.00 $5.00

The personalized ring service makes it possible for you to add a number to your residential service and to have a distinct ring for each of your numbers.

This is a practical way to distinguish among calls addressed to the various occupants of the house and the fax line.
* Certain conditions apply
  1. ** This monthly rate is offered to existing residential customers adding Videotron cable telephone service, that are already subscribers or are subscribing to at least two Videotron services from the following list: cable Internet service, cable TV service (Classic Cable or Digital TV) and wireless telephone service. Free long distance calls apply to calls between subscribers to the Videotron residential telephony service and having Long Distance service provided by Videotron. Videotron cable telephone service is available where technology permits. Rental of the multipurpose cable modem included. Offers, services and rates are subject to change without prior notice. Installation fee of $59.95 is extra. This fee includes the installation of TV, Internet and telephony services if installed on the same day for a maximum of 5 outlets per visit. GST and QST are not included. Certain conditions apply.
  2. [1]Your subscription must include cable telephone service, the caller ID option and illico Digital TV; a compatible digital terminal is required. Option not available with the Softphone. This feature is offered at no charge with the residential line Plus package. The display on your television may differ from that on your telephone.
  3. [2]A subscription to the Voicemail optional service is required. This feature is offered at no charge with the residential line Plus package.
  4. [3]A subscription to the Voicemail optional service and a Videotron cable Internet service is required. This feature is offered at no charge with the residential line Plus package.
  5. [4]Free on demand with Call Display and Call Waiting.
  6. [5]The usage will be billed at $1,25 per call, up to a maximum of $10 per month if you have not subscribe to this option. GST and QST taxes are not included. Certain conditions apply.
  7. [6]Personalized Ring is not available as an additional feature and is offered at the fixed rate of $4/month.