Registration schedule

Monday to Friday: 7:30 a.m. to 10 p.m.
Saturday and Sunday: 8 a.m. to 8 p.m.

The T911 service is available exclusively to people who are deaf, hearing impaired or have a speech impediment. To benefit from this service, you must meet the following requirements:
1) You must be the holder or authorized user of a Videotron account and be subscribed to our mobile service.
2) You must be subscribed to a mobile line that is able to send and receive text messages.
3) You must have a phone that is compatible with the T911 service. Here is a list of Videotron certified phones ( link ).
4) Send your request by filling out the following form.

It may take up to five (5) working days for your request to be processed. If your request is accepted, you will receive a text message confirming that the service has been activated. If you do not receive a text message, please contact Customer Service, either by chatting with a representative at videotron.com or by calling 1-88-VIDEOTRON (1 888 433-6876).

Although T911 service is currently available only in a limited number of regions in Canada, people who are deaf, hearing impaired or who have a speech impediment to communicate can nonetheless register for the T911 service. That said, once registered, these people will only be able to utilize T911 service in regions where the service is available.
To follow the rollout and availability of the service in your area or one that you will visit: www.textoau911.ca

How to make an emergency phone call?
You must first make a voice call to 911. The emergency dispatcher will then send you a text message, thus establishing communication.

Please note that the voice call must last throughout the entire communication with 911 in order to allow the emergency response officer to hear everything that is going on around you.

Compatible device
Use of the T911 service requires a compatible mobile phone. You are responsible for ensuring your devices compatibility. Here is a list of Videotron certified devices.

Fields marked with an asterisk (*) are mandatory.

  • For example: 12345678-123-1
  • Account holder/authorized user
  • Name of the person subscribed to the mobile line for which T911 service is requested
    (optional if the user of the service is the account holder or the authorized user)
  • For example: 514-555-5555

For more information on T911 Service: www.textoau911.ca