Customer Centre

Customer Centre

Registering to the Customer Centre

Once you've registered to the Customer Centre, you'll be able to manage your account, plans and services online in a secure environment. And with your Customer Centre identifier, you can access illico.tv content and the Remote Recorder.

Under no circumstances do we ever ask customers to give us their password, account number or security questions by email, fax or over the phone. If you receive a suspicious email, please notify us immediately. If you want to learn more about phishing, consult our support website.

Already registered? Sign in to the Customer Centre

  • ?

    This is a 12-digit number that appears on your invoice. You'll find it in the upper right corner on your invoice, beside the billing date.

    Example 12345678-123-1
  • Birth date

    • DD
    • MM
    • YYYY


  • Choose a username and password

  • 8 characters or more
  • Between six and sixteen characters, including at least one letter and one number.
    Only the following symbols are accepted: . - _


  • Choose secret questions

  • If you forget your password, you'll be asked to answer a series of secret questions for identification purposes.