What is the DNCL?
The DNCL is the Do-not-call List.
The CRTC has established the Unsolicited Telecommunications Rules, which include three different sets of rules: the Telemarketing Rules, the National Do Not Call List Rules and the Automatic Dialing and Announcing Device Rules.
The Unsolicited Telecommunications Rules apply to all persons who make calls or send faxes to sell or promote a product or service, or to request donations. Calls made for the purposes of market research, polls or surveys are not considered telemarketing calls and are exempt from the Unsolicited Telecommunications Rules.
1. National DNCL Rules
Parliament amended the Telecommunications Act in 2005. These amendments provide for a National Do Not Call List (DNCL), on which Canadian consumers can register to reduce the number of unwanted telemarketing calls and faxes they receive. The National DNCL has been launched on September 30, 2008.
Among other things, the National DNCL Rules require telemarketers to:
- not call the home phone, cellular and fax numbers that consumers have registered on the National DNCL (except where a consumer has consented to be contacted)
- purchase a subscription for the area codes they intend to call
- download the numbers from the National DNCL and delete them from their calling lists, and
- use a version of the National DNCL that is not older than 31 days.
For more information on the DNCL Rules, click here.
2. Exemptions to the National DNCL
Certain telemarketing calls and faxes are exempt from the National DNCL Rules. Exemptions include those made by or on behalf of:
- registered charities seeking donations
- newspapers looking for subscriptions
- political parties and their candidates, and
- companies with whom consumers have an existing commercial relationship; for example, if a consumer has done business with a company in the previous 18 months--such as Videotron--that consumer can be called.
Telemarketing calls made and faxes sent to businesses are also exempt from the National DNCL. For more information on the Unsolicited Telecommunications Rules and the Telecommunications Act, click here.
3. Complaints and enforcement
- Canadians can make a complaint through the National DNCL website or by calling the toll-free numbers 1-866-580-DNCL (1-866-580-3625) or 1-888-DNCL-TTY (1-888-362-5889).
- The CRTC will investigate complaints and can penalize telemarketers found to be in violation of the Unsolicited Telecommunications Rules, which include the Telemarketing Rules, National DNCL Rules and Automatic Dialing and Announcing Device Rules.
- As of September 30, 2008, the CRTC can levy penalties of up to $1,500 for an individual and up to $15,000 for a corporation, for each violation.
4. Telemarketing Rules
Among other things, the Telemarketing Rules require all telemarketers to:
- identify who they are and, upon request, provide consumers with a fax or telephone number where they can speak to someone about the telemarketing call,
- display the telephone number that they are calling from or that the consumer can call to reach them
- only make calls and send faxes between 9:00 a.m. and 9:30 p.m. on weekdays and between 10:00 a.m. and 6:00 p.m. on weekends
- maintain their own do not call lists, and
- register with the National Do Not Call List.
For more information on the Unsolicited Telecommunications Rules, click here.
5. Automatic Dialing and Announcing Device Rules
- Automatic Dialing and Announcing Devices are devices that dial telephone numbers automatically and deliver a pre-recorded message.
- These devices cannot be used to sell or promote a product or service unless a consumer has consented to be called by them.
- They can be used for public service reasons by police and fire departments, schools and hospitals. They can also be used for appointment reminders and thank you calls.
- For more information on the use of Automatic Dialing and Announcing Devices, see Part IV of the Unsolicited Telecommunications Rules.
How to register
- Register your phone numbers online (home, cellular, VoIP, fax) at www.LNNTE-DNCL.gc.ca
- Register by phone: 1 866 580-3625
- Register by TTY: 1 888 362-5889
- Register by fax: 1 888 362-5329
If you register a fax or a phone number, you have to call from the number you want to register.
If you want to remove your name from Videotron's call list, you have to fill the following form.