Internet traffic management

Every 15 minutes, a system checks the usage rate of each upstream channel. If the usage rate exceeds the threshold in which congestion occurs, the system locates service modems with a speed of 20 Mbps or more from the channel through which an important quantity of data is uploaded. The upload of these modems is then placed at a low priority. Depending on the severity and duration of the congestion, their upstream speeds may then be slowed.

If the modem reduces its upload or if the channel usage is reduced to an adequate level to avoid congestion, the upload is restored to a normal priority.

Videotron’s mission is to offer the best online experience to as many users as possible. Videotron uses traffic management measures to prevent some modems from slowing down the service, even momentarily.

Videotron does not target any particular type of traffic, nor any specific applications or protocols such as peer-to-peer file sharing. Only data uploads made under the 30 Mbit/s upload speed plans are subject to traffic management. Download traffic is not managed.