Reduce spam and protect against phishing

Phishing is an email or text message fraud technique aiming to extract personal information or money from an individual. These unpleasant communications are harmless, as long as you do not interact with them.

You’ll receive an email asking you for information like your username, password or date of birth. The email often contains an attachment or a hyperlink to a fraudulent site.

• The situation addressed in the communication seems strange or silly
• The terms used are alarmist and urge you to act quickly, such as “Important message,” “Urgent,” “Alert,” etc.
• The message contains spelling errors

Security measures implemented by Videotron Business

Emails sent to your Videotron address (yourname@videotron.ca) go through our spam filter, so most phishing emails are intercepted before they end up in your inbox.

If you receive a message that seems fraudulent, flag it by clicking the “Report Spam” button in the Webmail section.

How to recognize authentic communications from Videotron

Fraudsters may attempt to send false communications on behalf of Videotron. Here’s how to recognize authentic communications from us:

• Text messages from Videotron are identified with the number 445120, and not with a phone number
• Our email addresses always contain @videotron.com
• If our communications include links, they begin with https://videotron.com/, liens.communications-videotron.com or https://go.videotron.com

• Avoid opening email attachments from unknown senders. Delete such email messages immediately and mark them as spam.
• If the content of an email from a known sender seems strange or inappropriate, delete the email and contact the sender using a different method.
• Avoid putting confidential information in your email.
• Avoid writing your email address on websites that advertise promotions or contests. These sites may simply be a way to obtain valid email addresses in order to send mass emails or spam.
• Do not respond to spam—not even to ask for your address to be removed from a list. The unsubscribe link could be used to validate your address and you may receive even more spam as a result. Instead, delete the message and mark it as spam.
• Block numbers sending unwanted text messages, if necessary

If you receive a spam email, you can notify us by forwarding it, as an attachment, to the following address: rapport-polluriel@videotron.ca

If you use Videotron Webmail, the “Spam” button in your inbox will allow you to mark an email as unwanted.