Your calls: strategic assets
An advanced option offered with Cloud Communications, smart call recording allows you to improve your customer service, refine your processes, and grow your business.
✓ Analyze customer interactions to improve customer satisfaction
✓ Train your employees using real-life cases
✓ Keep time-stamped records of conversations in case of disputes
✓ Identify the most recurring areas of dissatisfaction
✓ Keep your recordings for as long as you want*
Data security
Call recording is done securely. Your data is secure, thanks to centralized archiving, end-to-end encryption, and access management.
Seamless integration
The call recording option integrates seamlessly with the Cloud Communications solution. Recordings are done automatically, without any additional intervention on your part.
Simple to use
You can easily access recordings from anywhere and share them with whomever you want.
Trend analysis
Updated instantly, dashboards are easy to navigate. You can visualize trends at a glance and do in-depth research on the topics that impact you most.
Business intelligence
Basic
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Call duration: no limit
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Unlimited message storage*
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Trend visualization: "Sales" or "Complaints"
Corporate retention
Intermediate
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All the benefits of the Basic plan
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Legal hold
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Access to high-performance and secure APIs
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Mass download and mass management
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Analysis of a key moment of your choice
Call centre
Advanced
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All the benefits of the Basic and Intermediate plans
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Automatic transcription of recordings
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Search by keyword
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Optimize the intelligence of the option by using detailed metrics on different key moments related to customer satisfaction and sales performance.
Plan comparison
All call recording plans, including the Basic plan, include the following: unlimited recordings, unlimited storage duration,* access to the secure portal, downloading of recordings, and trend dashboard.
Compare and choose
| Basic | Intermediate | Advanced | |
| Listening by employee and by administrator | ✓ | ✓ | ✓ |
| Secure link for listening to calls | ✓ | ✓ | ✓ |
| API for mass download | ✓ | ✓ | |
| Corporate retention | ✓ | ✓ | |
| Transcription in multiple languages | ✓ | ||
| Search by keyword | ✓ | ||
| Sentiment analysis | ✓ | ||
| Automatic redaction of sensitive information (e.g., credit card numbers, passwords) | ✓ | ||
| Detailed analysis of key moments | 1 | 5 |
Add Call Recording to your Cloud Communications plan now
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Conditions :
* Unlimited message storage
As long as you are subscribed to the service.