Your calls: strategic assets
An advanced option offered with Cloud Communications, smart call recording allows you to improve your customer service, refine your processes, and grow your business.
✓ Analyze customer interactions to improve customer satisfaction
✓ Train your employees using real-life cases
✓ Keep time-stamped records of conversations in case of disputes
✓ Identify the most recurring areas of dissatisfaction
✓ Keep your recordings for as long as you want*
Data security
Your data is secure, thanks to centralized archiving, end-to-end encryption, and access management.
Seamless integration
Integrates seamlessly with the Cloud Communications solution. Recordings are done automatically, without any additional intervention on your part.
Simple to use
You can easily access recordings from anywhere and share them with whomever you want.
Trend analysis
Updated instantly, dashboards are easy to navigate. You can visualize trends at a glance.
AI that transforms your conversations into opportunities.
By capturing and analyzing exchanges in real-time, the platform identifies key moments that reveal hidden trends, intentions, and opportunities. This data is then converted into clear, actionable strategic insights to guide your decisions.
The result: more efficient operations, a better understanding of customer needs, and a sustainable competitive advantage.
Business intelligence
Basic
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Unlimited number of recordings
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Unlimited retention*
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Complaints or sales performance trends by AI
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Recordings transcription and summary
Deep analysis
Intermediate
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All the benefits of the Basic plan
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Legal hold
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Access to high-performance and secure APIs
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Sentiment analysis
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Redaction OR 1 choice of Moment deep analysis.
Call centre
Advanced
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All the benefits of the Intermediate plan
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Redaction** included
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Three (3) choices of Moment analysis amongst :
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- Sales
- Complaints
- Customer satisfaction
- Municipal services
Plan comparison
All call recording plans, including the Basic plan, include the following: unlimited recordings, access to the secure portal, downloading of recordings, access to the secure portal, downloading of recordings, and secure link for listening to calls.
Compare and choose
| Basic | Intermediate | Advanced | |
| Listening by employee and by administrator | ✓ | ✓ | ✓ |
| Storage duration | Unlimited* | Unlimited* | Unlimited* |
| Transcription in multiple languages | ✓ | ✓ | ✓ |
| Search by words | ✓ | ✓ | ✓ |
| API for mass download | ✓ | ✓ | |
| Legal hold | ✓ | ✓ | |
| AI analysis | Overview | Optional | Advanced |
| Automatic redaction of sensitive information (e.g., credit card numbers, passwords) | Optional | ✓ |
Add Call Recording to your Cloud Communications plan now
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Conditions
Conditions :
* Unlimited message storage As long as you are subscribed to the service.
* ** Redaction : Automatically redacts sensitive content from audio recordings and transcriptions.