Call recording option | Videotron Business

Your calls: strategic assets

An advanced option offered with Cloud Communications, smart call recording allows you to improve your customer service, refine your processes, and grow your business.

✓ Analyze customer interactions to improve customer satisfaction

✓ Train your employees using real-life cases

✓ Keep time-stamped records of conversations in case of disputes

✓ Identify the most recurring areas of dissatisfaction

✓ Keep your recordings for as long as you want*

Data security

Your data is secure, thanks to centralized archiving, end-to-end encryption, and access management.

Seamless integration

Integrates seamlessly with the Cloud Communications solution. Recordings are done automatically, without any additional intervention on your part.

Simple to use

You can easily access recordings from anywhere and share them with whomever you want.

Trend analysis

Updated instantly, dashboards are easy to navigate. You can visualize trends at a glance.

AI that transforms your conversations into opportunities.

By analyzing recorded calls, AI automatically identifies key topics, customer pain points, sales opportunities, and emerging trends. The insights are presented through interactive dashboards that enable you to take action quickly and with confidence.

The result: more efficient operations, a better understanding of customer needs, and a sustainable competitive advantage.

Unlimited number of recordings
Unlimited retention*
Complaints or sales performance trends by AI
Recordings transcription and summary

All the benefits of the Basic plan
Legal hold
Action items
Sentiment analysis
Redaction** OR 1 choice of a deep analysis theme.

All the benefits of the Basic and Intermediate plans
Redaction** included
3 choices of deep analysis themes amongst:
- Sales
- Complaints
- Customer satisfaction
- Municipal services

Plan comparison

All call recording plans, including the Basic plan, include the following: unlimited recordings, access to the secure portal, downloading of recordings, access to the secure portal, downloading of recordings, and secure link for listening to calls.

Compare and choose

	Basic	Intermediate	Advanced
Listening by employee and by supervisor	✓	✓	✓
Storage duration	Unlimited*	Unlimited*	Unlimited*
Transcription  and summary in multiple languages	✓	✓	✓
Search by words	✓	✓	✓
API for mass download		✓	✓
Legal hold		✓	✓
AI deep analysis	Trends	1 theme	3 themes
Automatic redaction of sensitive information (e.g., credit card numbers, passwords)		Optional	✓