What is the Internet Code?
The Internet Code, which came in effect on January 31, 2020, was created by the Canadian Radio-television and Telecommunications Commission (CRTC) so that customers of retail fixed Internet access services are better informed of their rights and responsibilities contained in their contracts with Internet service providers including Videotron Business.
How does the Internet Code protect me?
The Internet Code protect his clients who subscribe to internet services different ways:
- By offering easy to understand plain language contracts
- By displaying clearer information about prices
- By avoiding bill shock
- By adding greater flexibility in contract terms
For more information about the Code, visit the CRTC website.
Customers with accessibility needs are encouraged to view The Internet Code.
Still need help?
Customer Service
For any questions about your account or invoice, or to modify or add services.
1 877 512-8590
