The HPE Aruba LTE backup key
An all-in-one modem and router, the Helix Fi gateway allows you to easily connect all your household’s TV terminals, wireless devices, and compatible smart equipment, and manage them in a snap with the Helix Fi app and its included Advanced Security options.
Ultrafast Wi-FiHelix Fi appSelf-diagnosis of channels for optimization and auto change between bandsMost secure Wi-Fi* with integrated protection against cyberthreatsReady for home automation
Every new subscription to a Helix Internet plan includes free rental of one Helix Fi gateway*
You need a Helix Fi gateway to enjoy Helix’s Internet and TV services. The gateway isn’t compatible with illico.
Continuous optimization
The smart, high-performance and secure Wi-Fi network is continuously optimized based on the people and devices connected to it, so you can enjoy an optimal connection at all times.
Centralized comprehensive management
The Helix Fi app allows you to manage your Wi-Fi network and the devices connected to it, even remotely. It also offers advanced security options to protect your network at all times.
Easy and fast installation
The Helix Fi gateway is installed in a few simple steps. This quick start guide enables you to make the most of your unlimited Internet right away.
Technical specifications of the LTE backup key
Lenght: 10 cm
Height: 2 cm
Width: 5 cm
Weight: 0.78 kg
1 2.0 USB connector
LTE CAT 12
LTE bandwidths: 1, 2, 3, 4, 5, 7, 8, 9, 12, 13, 14, 17, 18, 19, 20, 21, 25, 26, 28, 29, 30, 32, 66
- Operating temperature: 0°C to 40°C
- Storage temperature: -40°C to 70°C
- Humidity: 10% to 90% when in operation, 10% to 95% in storage
Frequently Asked Questions
No. The equipment is intended exclusively for subscribers of Videotron Business' Internet service with the Automatic Backup Connection option.
No. An expert technician will take care of the installation in order to optimize the mobile network signal and Wi-Fi coverage.
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*Conditions
Helix technology is available or exclusively available in some regions.
Wi-Fi 6
Wi-Fi (802.11ax), subject to connection to the Helix Fi 2 gateway.
Helix Fi gateway
The rental of the Helix Fi gateway is included for customers who subscribe and maintain their subscription to a Helix plan. Equipment rental is subject to availability and gateway models may vary.
Wi-Fi pods
Wi-Fi pods can be purchased through a single payment of $120. Taxes not included.
Delivery
Packages are usually received within 48 working hours in urban areas and 72 working hours in rural areas following the order. Additional delays may occur during holiday periods.
Depiction of equipment
Equipment images are for illustrative purposes only and may differ from the actual equipment you receive.