Basic telephone features included with the Pro and Total licences
Incoming Call Display
This feature allows you to see the name and number of the person calling.
Call Waiting Call Display
You can see the name and number of the person trying to call when you are already on the phone.
Conference
Several callers can be included on a call—up to 6 people at once.
Features/Star codes
The function access codes (FAC), also known as star codes, provide access to advanced call features. Star codes are handled by your Webex application and your IP telephone.
Call Forwarding
The Call Forwarding feature allows you to manage call forwarding rules according to the following situations: busy/no response/not reachable.
Call Waiting (up to 4 lines)
If you are already on a call, you will get visual and sound notifications when a call comes in. With this feature, you choose how to manage incoming calls, either continuing or ending your current call.
Advanced call features included with the Pro and Total licences
Telephone menu
This menu serves as the point of entry for your business. It allows you to ensure the business takes calls and, ultimately, you meet callers’ needs.
With this feature, also known as the Automated Greeting or Automatic Standard, you can add greetings, configure menus, and forward calls to an answering service, search group, voicemail box, or person. You can create a 24-hour schedule or offer different options based on your business hours.
Search group
A search group is a number corresponding to a team. Search groups forward incoming calls to specific employee groups based on a predefined diagram. A telephone number is therefore assigned to a group of employees, to whom calls will be forwarded. Then, rules are set out pertaining to how calls are answered, how long they can stay on hold, and the people to whom these calls should be transferred.
Hold music
You can configure the hold music parameters based on what you want for your establishment. Parameters such as the music callers hear when they are put on hold, could be changed. You can either opt for the system’s default music or a personalized hold music playlist.
Queue
When a new call appears in the list of calls on hold, you will receive a notification in the app. You can answer the call that way. The call will also appear in the call history.
Call Recording
The Videotron Business solution includes a limited automatic call recording feature.
For more complex call recording, analytics, and storage needs, see the advanced option.
Screen Sharing during a call
When you are on a call with someone from your business who also uses the Webex app, you can share content, and everyone on the call can see what you are sharing. When you are sharing content, the app deletes notifications for incoming messages and calls.
Office everywhere
Need to step out of the office and worried you might miss an important call? Arrange for your calls to be forwarded to the telephone numbers you have configured. Therefore, when you receive a call, the Webex app rings, along with the other numbers configured. You can be reached wherever you are thanks to a single professional number.
“Do not disturb,” on all devices
You have two options to let your colleagues know that you are busy. If you do not wish to receive notification of incoming calls or messages while you’re working, opt for “Do not disturb.” If you want to focus on your work, but still want to see your call notifications, select “Busy” instead.
Call Filtering: accepting/rejecting/transferring a call
You can set up rules for accepting, rejecting, or forwarding calls based on telephone number, caller, or day and time. When you selectively accept, reject, or forward calls, these features take precedence over other call parameters.
Voicemail features included with the Pro and Total licences.
Voicemail
You can manage Voicemail parameters, such as greetings, transcription, storage, and notifications, from the app’s portal.
Voicemail: consult, save, call back, delete, etc.
Why worry about missing important calls? If you are not able to answer a call, the caller can leave you a voicemail. The red badge counter allows you to see how many messages you have. You simply need to consult your voicemail directly from the app.
Transcription of voicemail into text
Users of this feature receive an email transcript of voice messages and a WAV file as an attachment. It is also possible to see the transcript in the Webex app. The transcript feature is accessible to people and groups (shared voicemail).
Voice portal/group voicemail
Thanks to the interactive voice response system of voice portals, administrators can manage automatic answering machine commands. In an establishment, users can call and access their voicemail, or change their access code.
Chat features included with the Total
Chat suite
People who wish to reach you via the Webex app can message you individually or via a group discussion. It is therefore possible to collaborate, share content, and advance your projects by sending each other messages.
Cisco AI Assistant: summary of discussions in the spaces
When you are very busy or need to step out of the office, it can be difficult to consult your spaces. The AI Assistant can produce summaries of discussions and messages you missed in the spaces, so you can consult them quickly. You can therefore stay on top of decisions and key points in a snap.
Cisco AI Assistant: rewriting a message
Improve collaboration with your team thanks to the AI Rewrite Message feature. The AI Assistant analyzes your messages and makes suggestions to adapt the style, tone, and quality of the content to foster more effective communication.
Cisco AI Assistant: translating messages
The AI Assistant’s translation feature helps eliminate communication hurdles in the spaces. Activate your target language in the parameters and have the messages in individual or group spaces translated in real time.
File sharing
You can add information to the spaces by sharing files, attachments, pictures, and videos.
Enhanced text
You can facilitate the reading of messages by using headers and bold characters, for example. You can use the Markdown software for a greater variety of formatting styles.
Emojis and GIFs
Enhance your content by adding emoticons or animated GIFs to messages, as well as to space and team names.
@ Mentions
When there several people included in a discussion in a given space and you want to get one person’s attention, adding an @mention can help. If the person you mentioned is part of a team but is not in the team’s space, they will automatically be added to said space.
Vidcast Video messaging
To bring your ideas to life, you can create and send enticing messages that include audio and video content, to a given person or group. If you were unable to attend a meeting but need to send an update, a video message could prove to be very helpful.
Workspace features included with the Total
Creation of discussion spaces
When you use the Webex app and send a message to a group for the first time, it creates a space where group members can talk. The space’s functioning is optimal if the group is working on a specific subject or project. You can send messages, make calls, plan video meetings, share files, and use virtual white boards. Next time you send a message to a group, the discussion will pick up right where you left off.
Management and personalization of discussion spaces
Thanks to the notifications, you can stay on top of activities. You can customize the notification parameters based on certain discussion spaces to raise or lower the priority of messages posted. Notifications for discussions between you and your colleagues are enabled by default, but you can mute them.
Moderation of discussion spaces
To control the people allowed within a space, simply lock the space—this prevents other users from adding new participants. When you are the moderator of a team space, those who are part of the team can see the space, but they need to ask you to be added.
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