How to use the service’s star codes and add-on features

Manage easily your calls with the star codes and add-on features available for you.

Call Forwarding options

Discover useful star codes to manage your calls according to your needs.

Call Forwarding is a paid add-on (included with the Optimal Business Line) that forwards your calls to the number of your choice.

When Call Forwarding is activated and someone tries to call you, your phone briefly rings to remind you that the service is activated. You can still make calls, but you will no longer receive calls or messages.

To enable Call Forwarding:

  1. Dial *72.
  2. Dial the phone number that you want to forward your calls to (it cannot be an international number).
    • If someone answers at the number you dialled, wait at least 5 seconds with the call connected, and your call forwarding will be enabled.
    • If the line is busy or no one answers the number you dialled, repeat steps 1 and 2.
  3. You will hear two beeps confirming that your call forwarding is enabled.
  4. Hang up.

To check if call forwarding is enabled:

  1. Dial *72.
  2. You will hear the busy signal, confirming that call forwarding is enabled.

To cancel call forwarding:

  1. Pick up your handset, wait for the tone, and dial *73.
  2. You will hear two beeps, confirming that call forwarding is disabled.
  3. Hang up.

Use this feature to redirect incoming calls to another number (fixed or mobile line) when the line is busy.

To enable Call Forwarding - Busy:

  1. Dial *90.
  2. Hang up.

To cancel Call Forwarding - Busy:

  1. Dial *91.
  2. Hang up.

Good to know: The number of simultaneous forwards is two. That means that two people, at the same time, can be in communication with voicemail if the line is busy.

Other callers will receive a busy signal. One of the two previous communications must be completed for a new call to reach voicemail.

Use this feature to redirect incoming calls to another number (fixed or mobile line) if no one picks up after a specific number of ringtones. The default number of ringtones is 3.

To enable Call Forwarding – No Answer:

  1. Dial *92.
  2. Hang up.

To cancel Call Forwarding – No Answer:

  1. Dial *93.
  2. Hang up.

To change the number of ringtones:

  1. Dial *94 .
  2. Enter a number between 0 and 9, corresponding to the number of desired ringtones. 0 will send calls directly to voicemail.
  3. Hang up.

Call Forwarding – Call Waiting No Answer is available as soon as the Call Forwarding – No Answer and Call Waiting features are present on a line.

Star codes to easily manage your calls

This service is optional. Subscription fees apply.

To use Last Call Return:

  1. Pick up the handset and dial *69.
  2. You’ll hear the last incoming call number.
  3. Please 1 to dial it automatically.

Warning : Last Call Return only works with landlines.

The Three-way Calling feature let you the option of adding a third party to your conversation.

This service is optional. Subscription fees apply.

To use Three-way Calling:

  1. Press the LINK or FLASH button, wait for the tone, and dial *71.
  2. Dial the third person’s number.
  3. If the third party answers, press LINK or FLASH to activate Three-way Calling.
  4. If the third party does not answer, press twice on LINK or FLASH to return to your initial caller.

Attention : If the person who started the three-way call hangs up, the call will end. The other participants may hang up at any time without ending the call.

The Busy Call Return service allows you to call a busy line over and over automatically for 30 minutes. When the line becomes free, your phone will notify you with a distinctive ring.

This service is optional. Subscription fees apply.

To use the Busy Call Return feature:

  1. Call the number.
  2. Hang up when you hear the busy signal.
  3. Pick up the phone, dial *66, then hang up. The system will monitor the line for the next 30 minutes.
  4. When the line is free, your phone will notify you with a distinctive ring.
  5. Pick up the receiver and the system will automatically dial the number you’ve been trying to reach.

To cancel the Busy Call Return:

  1. Pick up the receiver and dial *86.
  2. You will hear a message confirming that the service has been disabled.

Your add-on features to screen incoming calls

Discover three useful add-on features to screen the calls you receive.

This calling feature allows you to block up to 30 phone numbers. You can add the numbers you wish to block from your phone. You can also block the last number that called you, even if it’s private.

Please note that this feature only allows you to block valid, 10-digit numbers calling from Canada or the United States. It does not allow you to block unwanted international numbers, invalid numbers, numbers with fewer than 10 digits, or numbers with more than 10 digits that do not begin with 1.

This service is optional. Subscription fees apply.

To enable Call Screening:

  1. Dial *60.
  2. Press 3.
  3. Press 1.
  4. You will hear the numbers on the blocked numbers list (if you have already blocked some numbers).

To block the last number that called your phone (even if it’s private):

  1. Hang up after answering the call.
  2. Pick up the phone and wait for the dial tone.
  3. Dial *60 # 01#.

To block a known number from your phone:

  1. Pick up the phone and wait for the dial tone.
  2. Dial *60#, followed by the number you wish to block.
  3. Press # to confirm.
  4. Call Screening will instantly be activated, and the person trying to reach you will get the following message: “The person you are trying to reach does not accept calls from this number at the moment.”

To unblock a number, dial *60*. To reset the list of filtered numbers, dial *60*08*.

You can block calls coming from private names/numbers. Simply activate the feature on your phone.

This service is optional. Subscription fees apply.

To block calls from a private name or number:

  1. Pick up the phone and dial *77.
  2. Wait for the dial tone and then hang up.
  3. The number will be blocked and the person trying to reach you will get the following message: “The person you are trying to reach does not accept calls from private numbers. Please hang up and try again after reactivating the caller ID feature.”

To disable anonymous call rejection:

  1. Pick up the phone and dial *87.
  2. Wait for the tone and hang up.

Trace unwelcome calls using our Call Trace service, even for callers listed as private. This service only allows you to trace the last call made to your phone.

Videotron can only divulge traced call information to the relevant authorities.

To enable Call Trace:

  1. Hang up after answering the call.
  2. Pick up the phone and wait for the dial tone.
  3. Dial *57 and wait for the recording confirming that the call was traced.
  4. Please contact your local police authorities and give them the date and time of the traced call.

Attention : No subscription required. You will be charged every time you use this service, regardless of whether or not you call the police.

Your options for managing your number privacy

There are three ways to hide your phone number:

  • Free one-time Call Blocking with *67
  • Permanent Caller ID Block
  • Unlisted Number by not publishing your name and phone number in the phone book

Block your name and number only for the next call

  1. Dial *67 and wait for the three beeps.
  2. Dial the number of the person you’re trying to reach.
  3. The caller ID of the person you’re calling will display Private Name or Private Number.

Block your name and number permanently

The Permanent Caller ID Block feature allows you to permanently block your name and phone number for all calls.

If you are subscribed to this service, you can disable Permanent Caller ID Block for a specific call. To do so:

  1. Dial *82, followed by the number of the person you’re trying to reach.
  2. Your name and number will be displayed on the caller ID display of the person you are calling.
  3. Once the call is finished, Permanent Caller ID Block will automatically be reactivated.

Not publishing your name and phone number in the phone book

If you don’t want your contact information to be published in the phone book or divulged by Directory Assistance (411), you have to subscribe to the Unlisted Number feature.

This option, however, does not prevent your name and number from appearing on the caller ID display of the people you call. This is why the Permanent Caller ID Block and Unlisted Number calling features can be paired.

Call Waiting

The Call Waiting feature helps you avoid missing a call when you’re already on the phone. A soft beep lets you know that someone else is trying to get through when you’re already on the phone. This service is optional. Subscription fees apply.

If you want to answer a second call while you’re already on the phone:

  1. Press LINK or FLASH to automatically be put through to the second call.
  2. Go back to your first call or switch back and forth between calls by pressing LINK or FLASH again.
  3. If you’d like to end your first call before answering the second one, hang up. The phone will ring and you can answer your second call.

Call Forwarding Managing calls Screening incoming calls Managing your number privacy Call Waiting

More support

Voicemail configuration
Fees for optional and pay-per-use services
Long-distance calls and toll-free numbers

We are here to help

For general questions about your invoices or one of our products or services.

1 877 512 8590

For assistance or to report a problem with a service or an equipment-related issue.

1 800 561 4248