Transferring the web hosting service

Everything you need to know about changes to your web hosting service

Starting in May 2025, all subscriptions to Videotron Business' web hosting service will be managed by our long-standing trusted partner and provider, EasyHosting, by HostPapa.

Only the administrative processing of your account will be transferred to EasyHosting. Your website will remain online throughout the transfer process and the location of your hosted data will remain the same.

A Canadian leader in website, email, and cloud data hosting solutions specifically designed for SMEs, EasyHosting offers 24/7 bilingual support to more than 500,000 customers who trust them with the hosting of their websites and apps. Learn more about EasyHosting

Frequently asked questions about transferring the hosting service

The transfer will be quick and easy, and will not impact your business or data. However, you will need to link a payment method to your EasyHosting account to ensure everything is up and running.

To proceed with the transfer of the service, follow the steps below:

  1. Go to your Hosting portal via the secure site and authenticate yourself using your credentials (your username corresponds to your domain name).
  2. Select the "Payment" tab and fill in the required fields. You will need to agree to the terms and confirm your bank details.
  3. Once your information is received, you will receive an email confirmation from EasyHosting within 24 business hours. This email will indicate the due date of the first payment. If you haven't received it, check your junk mail.

In order to focus on developing its core service offering, Videotron Business has entrusted the management of the web hosting service to its partner, EasyHosting, who has all the knowledge and expertise in this area.

For 2025, EasyHosting's pricing will be the same as what you currently pay. As of January 2026, the rate could be subject to an annual increase, according to EasyHosting's policy.

Adding your credit card information confirms that you want to keep the hosting service. This transaction is secure, and no charges will be made until the date of the transfer.

Once you fill out the form and enter the payment information, EasyHosting will confirm the transaction and send you a welcome email.

On the day of the transfer, Videotron will stop billing for this service in its system. You will be billed for this service until April 30th. If applicable, a prorated refund for your usage will automatically apply.

As of May 1st, a redirect will be set up to automatically direct you to the new portal.

Your login credentials and features will be the same, but your portal interface will change visually to match EasyHosting's colours.

No. Your Internet access will not change.

The hosting service and the Internet service are completely different services.

No. If you follow the steps provided, you do not need to take any further steps to ensure that your website and domain-based emails function properly.

You will need to find another hosting provider and see to the transfer of your website (and domain-based emails) to that new provider before May 1st.

We recommend that you choose a domain name registrar and transfer your registration there. Then, contact Videotron Business Customer Service to cancel your web hosting service. We recommend that you complete these steps before March 1st.

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