Fixing how my name is displayed on an outgoing call
If the name that appears on the displays of those you call is incorrect, it often comes from external services such as Google or Hiya. Here's how to fix it.
Updating my information in Google Business Profile
- See how to manage your business information.
- If you're encountering any issues, contact Google Business Profile Help.
Modification request via Hiya
- Get help from Hiya for individuals.
- Get help from Hiya for businesses.
Update time
Note that the update may take a few days to be visible.
Always block my number
You can block your cell phone number permanently through your phone’s settings.
Follow these steps according to your mobile device model:
- Go to Settings.
- Select Apps, then Phone.
- Tap Show My Caller ID and disable it.
- Open the Phone app, select More options (the three vertical dots at the top right of the screen), then tap Settings.
- Select Supplementary services, then Show your caller ID.
- Tap Never in the Network Defaults window.
These steps apply to Pixel mobile phones, but are very similar to devices from other brands, such as Motorola and TCL.
- Open the Phone app, select More options (the three vertical dots at the top right of the screen), then tap Settings.
- Tap Phone accounts or Calling accounts, then select your operator (Videotron).
- Select Additional settings > Caller ID, then tap the Hide number option.
Blocking my number for a single call
To block your cell phone number temporarily, simply dial #31# and then the phone number before pressing the Call button.
How does Call Display work on my mobile
Call Display lets you see the caller’s number on your mobile. If you’ve subscribed to this service, you don’t need to do anything to use this feature.
Good to know
The phone numbers of those who call you will be automatically displayed on your screen when calls come in. If a given number is saved on your mobile or SIM card, you’ll also see your contact’s name and photo.
Frequently asked questions about Call Display
If a caller is not receiving your calls, it may be because your number has been filtered. Filtered calls appear in the call history, but do not ring on your caller’s phone. There are two possible reasons for this:
- The caller has blocked your phone number.
- Your number is considered suspicious by the phone’s operating system.
To restore your number’s reputation so that it is not filtered, you can:
- Update your Google Business Profile, if you have one or if your number is linked to an organization that has one. See how to manage a Google Business Profile.
- Submit a request to restore your identity on the Hiya site.
You can also perform the following checks with your caller, depending on what kind of phone they have.
Android
Filtered calls are marked “Suspected Spam” in the call log.
Your caller can manually unblock your contact in their phone’s Block calls from unknown numbers option.
Samsung
Filtered calls are marked “Suspected Spam” and display the SMART logo in the call log.
Samsung’s Smart Call feature identifies suspected spam or fraudulent calls and can block or report your number.
To request that your number no longer be classified as spam, you must submit a request on the Hiya website.
iPhone
iPhone owners can activate the Silence Unknown Callers option. Phone numbers of callers with whom they have never been in contact and who are not on their contact list are then filtered.
Calls from unknown numbers do not ring on the phone and are redirected directly to voicemail. They are visible only on the list of recent calls.
To restore reception of your calls, you can ask your caller to add you to their contacts.
Learn more about the Silence Unknown Callers option.
Call Display is included by default in most of our Mobile plans. Don’t have it? To add it, contact our Customer Service Department via chat or phone.
Still need help?
Customer Service
For any questions about your account or invoice, or to modify or add services.
1 877 512-8590
