Procedure for repairing a broken mobile phone
- To try and solve the problem yourself, refer to the Mobility Support.
- If you are unable to resolve the problem, proceed according to your situation:
- Basic warranty-covered device. Contact our Technical Support
- Device covered by AppleCare+ warranty. Contact Apple
- Device covered by the Mobile Device Protection Program. Make a claim online.
Adapted wireless device repair service
Good to know
Do you have a motor, sensory, or physical disability preventing you from visiting a Videotron service location in person? We offer free courier service for the repair of the mobile device associated with your Mobile plan.
If your device is diagnosed as defective during a technical support call with Videotron, we will send you a package with a courtesy mobile device along with a return slip, so you can send us your defective device free of charge.
- Once your wireless device has been repaired, it will be sent back to you with a second return slip that you can use to return the courtesy device free of charge.
- A rush courier service will handle both operations, delivering to and picking up from your door.
Warning: Charges may apply for the repair of the device and/or breakage not covered under warranty.
Still need help?
Customer Service
For any questions about your account or invoice, or to modify or add services.
1 877 512-8590
