Fibre optic telephony

Find how to resolve your problems regarding your dial tone, display and functionality

Make sure that everything is properly plugged in:

  1. Unplug and replug the telephone cable at both ends.

If you still can’t hear a dial tone, contact technical support.

You should contact technical support. State the number you’re calling from and the number you’re trying to reach, along with the access code you’re attempting to use.

The data transmission channel may be compromised.

Contact technical support and state the listed directory number or that of your PRI circuit.

Contact technical support and state the listed directory number or that of your PRI circuit.

Still need help?

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Customer Service

For any questions about your account or invoice, or to modify or add services.

icon phone blanc1 877 512-8590

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Technical Support

For assistance or to report a problem with a service or equipment.

icon phone blanc1 800 561-4248

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Visit a store

For support using your products or services. Find a store.

Find a store