For small businesses, communication should never be complicated. The business phone lines offered by Videotron Business are a proven solution compatible with most equipment. Here are the key things you should know to decide if this solution is right for you.
What’s a business phone line?
The principle behind this more traditional technology—still very much present in businesses today—is very simple. As Julien Lemelin, Sales Support Manager at Videotron Business explains:
“A business phone line refers to the traditional telephone service […]. It is essentially based on direct, independent connections, limiting the risks of signal loss.”
What are the benefits for your business?
Proven reliability
The traditional telephone network was designed exclusively for voice transmission. As such, businesses from all sectors have been acknowledging its stability for decades now. Its undisputed reliability makes it a strong choice for communications that will tolerate no interruptions, such as a retail stores, professional offices, and essential services.
Extended compatibility
Business phone lines can be connected to most equipment typically present in businesses:
- Traditional or IP telephone systems
- Fax machines
- Point-of-sale terminals
- Alarm systems
- Door opening systems
- Elevator emergency telephones
For businesses that are already equipped with an IP telephone system, a connection may be required during installation by Videotron technicians. You will therefore keep your infrastructure in place while enjoying the benefits of a voice line.
Complete management
The installation is done by Videotron Business technicians, and technical support remains accessible at all times, day and night. Videotron oversees the entire service, from your equipment to the public switched telephone network (PSTN). This end-to-end management helps resolve the majority of issues in under four hours, with just one call.
What’s included in the Videotron Business Optimal Business Line plan?
The Optimal Business Line plan includes a dozen features right from the start, at no additional cost:
- Voicemail and Voicemail by Email
- Name and number Call Display
- Call Waiting and Call Waiting ID
- Single Outbound Caller ID
- Unlimited long-distance calls in Canada and the US
- Three-way Calling
- Call Forwarding
- Line Hunting
- And more
The Line Hunting feature deserves a special mention of its own:
it automatically redirects incoming calls to the next line when the first line is busy. It is an important feature for retail stores and offices that receive several calls simultaneously. It ensures your customers always manage to reach someone.
To explore the solution or get a quote adapted to your business, visit the Business Phone Lines page or speak with a Videotron Business advisor.
Frequently asked questions
A Videotron business phone line routes calls over a network reserved exclusively for voice. A VoIP service routes calls over the internet. Both solutions have their strengths; the right choice depends on your business needs.
Not necessarily. Videotron business phone lines are compatible with the majority of traditional and IP telephone systems. An advisor can assess your configuration and recommend the best approach.
With the Optimal Business Line package, calls within Canada and to the United States are unlimited. Preferential rates apply for calls to approximately thirty countries.
Need assistance?
Our Customer Service is available to guide you.
July 2026, By Videotron Business
