Mobile
Contact photo ID
Save photos of your contacts to recognize who is calling you.
Voice command
Control your device with spoken commands.
Speed dial
Dial a number without having to press the keys one by one.
Customizable menus, shortcuts, and displays
Configure your device display based on your needs: most used applications, number of icons per screen, weather display, font size, etc.
Text-to-speech conversion
Convert your text message to voice.
Predictive text entry
Communicate more effectively by typing the first few letters of a word to give you a choice.
Text with 911
Contact 911 emergency services by text message! To use Text with 911, you must register by contacting Customer Service. They will check whether the service is available in your area. Learn more about Text with 911.
See the accessibility features of the major manufacturers
TV
Channel filter
Add your preferred channels to your favourites list or the Program Guide.
Audio Description
Audio description enable you to hear a description of what is happening onscreen. Learn more
Compatibility with screen readers
Take advantage of universal access settings to have what’s on your screen read or transferred to a braille display.
Digital display
Video support
Make your displayed messages and announcements on the intercom better understood with a version that can be viewed and read, and that also contains animation.
Other services
Access to Videotron’s websites
Browse with ease thanks to the new modules built into our websites, which comply with Web Content Accessibility Guidelines 2.0 (WCAG 2.0). Learn more.
Adapted repair services
Get free courier service for the repair of the mobile device used with your Mobile plan. Learn more.
30-day satisfaction guarantee
Not completely satisfied with your services? You have 30 days from activation to terminate your agreement and obtain a refund. Learn more about guarantees.
How can we help?
Our specialized representatives would be happy to help you.
Feedback on accessibility at Videotron
Let us know how we can improve the accessibility of our products and services. We welcome your feedback!
For all the details on sending feedback and how it is processed, please consult the 
Feedback Process Description.
How to send your feedback
To submit your feedback, in accordance with the Accessible Canada Act and the Accessibility Reporting Regulations, or to request an alternative version of the Feedback Process Description (paper format, regular print, large print, braille, audio, electronic, or other agreed-upon formats), choose one of the following communication methods:
Phone
Send your feedback or request by email to
- 1 877 512-8590
The feedback will be received by Jean-François Gagnon, General Manager, Strategic Alignment of Operations, Videotron Customer Contact Centres.
IMPORTANT
- You will receive an acknowledgement of receipt of feedback unless said feedback is sent anonymously.
- If you would like to obtain the Feedback Process Description in an adapted format, you must provide us with information enabling us to send it to you.
- By providing us with your feedback, you consent to the collection, use, and storage of the personal information you provide us, which will enable us to answer your questions and improve our service delivery.
- The “Feedback Process Description” electronic publication available on this site complies with the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) Level AA.
We are here to help
For general questions about your invoices or one of our products or services.
For assistance or to report a problem with a service or an equipment-related issue.