Mobile
TTY compatibility
Connecting your mobile phone to a compatible teletypewriter makes it easy to send and receive messages.
Text with 911
Contact 911 emergency services by text message! To use Text with 911, you must register by contacting Customer Service. They will check whether the service is available in your area. Learn more about Text with 911.
VoLTE video call feature
Available between customers with compatible Android devices, video calling allows you to communicate visually.
Included in all our plans, unlimited texting allows you to communicate in writing, from Canada to anywhere in the world, at no cost.
Telephony
Relay service for the hearing-impaired (711, IP, and video)
Communicate more easily with proven and effective text-to-voice or sign language interpretation services.
Cloud Communications
Group or line hunt incoming calls
Program your line so that the call rings on multiple devices simultaneously or in cascade mode (in an orderly sequence), making it easier for other team members to take calls as needed.
Internal chat communications
With the unified license, which allows you to combine calls and chat, you facilitate internal communications within your company.
Other services
Access to Videotron Business websites
Browse with ease thanks to the new modules built into our websites, which comply with Web Content Accessibility Guidelines 2.0 (WCAG 2.0). Learn more.
30-day satisfaction guarantee
Not completely satisfied with your services? You have 30 days from activation to terminate your agreement and obtain a refund. Learn more about guarantees.
IoT connectivity platform
Order your SIM cards for connected objects online via the Emnify platform.
How can we help?
Our specialized representatives would be happy to help you.
Feedback on accessibility at Videotron
Let us know how we can improve the accessibility of our products and services. We welcome your feedback!
For all the details on sending feedback and how it is processed, please consult the 
Feedback Process Description.
How to send your feedback
To submit your feedback, in accordance with the Accessible Canada Act and the Accessibility Reporting Regulations, or to request an alternative version of the Feedback Process Description (paper format, regular print, large print, braille, audio, electronic, or other agreed-upon formats), choose one of the following communication methods:
Phone
Send your feedback or request by email to
- 1 877 512-8590
The feedback will be received by Jean-François Gagnon, General Manager, Strategic Alignment of Operations, Videotron Customer Contact Centres.
IMPORTANT
- You will receive an acknowledgement of receipt of feedback unless said feedback is sent anonymously.
- If you would like to obtain the Feedback Process Description in an adapted format, you must provide us with information enabling us to send it to you.
- By providing us with your feedback, you consent to the collection, use, and storage of the personal information you provide us, which will enable us to answer your questions and improve our service delivery.
- The “Feedback Process Description” electronic publication available on this site complies with the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) Level AA.
We are here to help
For general questions about your invoices or one of our products or services.
For assistance or to report a problem with a service or an equipment-related issue.