What is the fibrenoire.io portal?

The fibrenoire.io portal is a self-service platform that allows you to access information such as:

• Details on the services you have on file
• Billing information
• Account information
• Maintenance notifications

The portal also allows autonomous management of accesses and requests for changes and service modifications. This platform also lets you submit requests to technical support by creating and tracking tickets. It is an interesting visual tool; it allows you to consult important visuals and metrics and their performance levels.

Discover what you can do with the fibrenoire.io portal

Access to information

• Details on the services you have on file
• Billing information
• Phone records

Access management

• List of users associated with the account
• Adding users or modifying permissions
• Determining which staff member will receive maintenance notifications and/or invoices by email

Modification of services

• MACD management (for SIP service)
• On-demand bandwidth

Support

• Creating tickets
• Following up on tickets: conversation and consultation status (open or resolved)
• Ticket history (for 120 days)
• Details on the escalation level
• Service failure and maintenance notifications

Visuals and metrics

• Bandwidth graphs (for some services)
• Performance graph (for some services)
• Download RDCs and graphs for concurrent calls for SIP. Performance history also available.

Invoicing

You have access to open transactions:

• Date of submission of the invoice to the customer account
• Payment due date
• Invoice number and download option
• Balance to be paid by invoice
• Total amount to be paid with the addition of the age of accounts

And closed transactions:

• Date payment was made
• Invoice number and download option
• Amount paid by invoice

Maintenance notifications

You have access to:

• Maintenance notification numbers
• The status of the notification
• The client services affected by the maintenance notifications
• The different dates and deadlines
• The approximate maintenance duration