Discover the meaning of the colour and blinking of the LED indicators on the Cobra 5G Xtream gateway, and get troubleshooting tips.
General statuses
Location: front of device
White
Power
White and blinking
Micro-software update
Green
Optimal connection
Green and blinking
Power on and connection attempt
Blue
Strong 5G connection:
above-105 dBm, or in Ethernet WAN.
Cyan
Fair 5G connection:
from -115 dBm to -105 dBm.
Amber
Weak mobile signal
- 5G: below 115 dBm
- 4G: below 105 dBm
Red
The two WAN networks—mobile and Ethernet—were unable to connect.
Blinking cycle, all colours
Factory reset.
Ethernet WAN
Location: back of device
The indicator does not turn on
No connection to the Ethernet WAN network.
Green
Ethernet WAN network connected.
Mobile signal
Location: back of device
The indicator does not turn on
Connection to an Ethernet WAN network.
Green
5G connection above -115 dBm.
Amber
4G connection above -115 dBm.
Red
No signal. Not connected to an Ethernet WAN network.
Wi-Fi and Bluetooth
Location: back of device
The indicator does not turn on
Wi-Fi disabled.
Green
Wi-Fi enabled.
Green and blinking (0.5 second)
0.5-second intervals.
WPS or Bluetooth pairing.
Green and blinking (1 second)
1-second intervals for 10 seconds.
WPS or Bluetooth paired.
Green and blinking (2 seconds)
2-second intervals for 10 seconds.
Pairing of WPS or Bluetooth failed.
Not a Videotron Business customer yet?
Whatever the size of your business, you will find an Internet solution that perfectly meets your needs. Discover our Internet services
Still need help?
Customer Service
For any questions about your account or invoice, or to modify or add services.
1 877 512-8590
