How to use Wi-Fi Calling Service?

Wi-Fi Calling enables you to make calls and text internationally at no charge through a Wi-Fi network. This service is very convenient if you’re travelling or want to contact a loved one abroad and enables you to communicate without using apps like Skype, WhatsApp or Messenger.

Note: To enable Wi-Fi Calling for the first time, your phone must be connected to Videotron’s mobile network.

To use the Wi‑Fi Calling service^[ln], you must:

• Own a compatible device with the Wi‑Fi Calling service. Verify the device’s compatibility in the list below.
• Have a VoLTE SIM card and a compatible device with the VoLTE feature. Verify if your mobile is compatible with VoLTE.
• Activate the VoLTE feature and the Wi‑Fi Calling option on your mobile.

Follow the steps associated with your cell phone model.

iPhone

1. Go to Settings and select Phone.
2. Select Wi-Fi Calling.
3. Enable the feature by sliding the button to green.

If necessary, see more details about Wi-Fi Calling from an iPhone.

Samsung

1. Open the Phone app and tap the three dots in the upper right corner to display more options.
2. Select Settings.
3. Tap the button next to Wi-Fi Calling to enable the feature.

If necessary, see more details about Wi-Fi Calling from a Samsung phone.

Others (Android)

1. Go to Settings and select Network and Internet or Mobile Networks.
2. Depending on the model, select Mobile Data, Mobile Network, or SIM Card.
3. Select Wi-Fi Calling.
4. Tap the button at the top to enable or disable the feature.

Note : Depending on your device’s model, the procedure may vary slightly.

How to enter an address for emergency services

1. In the Wi-Fi Calling settings on your phone, select Update Emergency Address.
2. Enter your cell phone number and tap Submit.
3. Enter the 4-digit validation code received via text message and tap Submit.
4. Select the address you want to change, enter the country, street number, and postal code, then tap Next.
5. Select the suggested address if it is correct, or tap Enter manually to change the address and then tap Save.
6. Confirm the address by taping Yes, then tap Exit.

By the minute

When you use Wi-Fi Calling, the minutes included in your Mobile plan count. If your plan does not include unlimited minutes, there will be charges associated with the use of excess minutes. Using Wi-Fi Calling for video calls uses Internet data consumption.

Local and long-distance calls

Wi-Fi Calling and text messaging are included in your plan in the following cases:

• All incoming calls, regardless of the country you’re visiting.
• Outgoing calls to Canada.
• Incoming and outgoing text (SMS), photo and video (MMS) messages (SMS), regardless of the country you’re visiting.
• Outgoing calls to someone in the same country as you, if it is on the list of eligible countries.

Long distance call fees apply in the following cases^[ln]:

• Outgoing calls to someone in the same country as you for countries not included in the above list.
• Outgoing calls to someone in a different country than you, other than Canada.
• Outgoing calls from Canada to one of the following countries: International long-distance fees on mobile.